[Remote] Senior Collections Specialist, Returns at Motive

Pakistan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Transportation, Logistics, Construction, EnergyIndustries

Requirements

1-2 years of experience in a Customer facing or conflict resolution role
Independent self-starter and adaptable in a fast-paced and changing environment
Excellent communication skills (written and verbal) (Fluent verbal accent)
High level of attention to detail
Ability to work well with ambiguity, solve problems and think on your feet
A good command of Excel and Google Sheets
Comprehensive knowledge of Zuora is a plus
Expertise in Salesforce.com is a plus
Comfortable working with spreadsheets, internet applications and ERP systems
Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data

Responsibilities

Oversee device status of accounts by researching and resolving any outstanding inconsistencies and errors
Reaching out to customers on outstanding equipment returns
Consistent maintenance of return of equipment data of customers as per RMA policy
Analyze subscription documents and other data for accuracy and completeness, acquiring missing or correct data when necessary
Create invoices and Issuing RMAs
Review Returns process and recommend improvements where possible
Ensure proper period cut off for month end close procedures
Be the point person to answer RMA related support cases
Provide accurate and timely reporting
Work closely with other functional teams to ensure data quality and consistency

Skills

Key technologies and capabilities for this role

CollectionsReturns ProcessingInvoice GenerationRefund ValidationCustomer ServiceHardware ManagementProcess ImprovementResearchInternal CollaborationPhone Communication

Questions & Answers

Common questions about this position

What are the main responsibilities of the Senior Collections Specialist, Returns role?

You will oversee device status by researching inconsistencies, reach out to customers for equipment returns, maintain return data per RMA policy, analyze subscription documents, create invoices, issue RMAs, review processes for improvements, and ensure month-end cutoffs.

What skills are needed for this position?

The role requires strong organizational skills, high attention to detail and accuracy, an intimate understanding of the Quote-to-Cash process, and the ability to troubleshoot issues.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be joining?

You will join a focused and motivated team, interacting with internal departments, customers, CS, and fulfillment teams.

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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