[Remote] Senior Collections Specialist at Motive

Pakistan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, Construction, Energy, Manufacturing, Agriculture, Food and Beverage, RetailIndustries

Requirements

2-4 years of experience in a customer-facing role related to collections (SaaS collections and Quote-to-Cash experience advantageous)
Proven ability to work independently and adapt in a fast-paced, dynamic environment
Capable of working effectively with minimal supervision
Takes ownership of tasks and responsibilities with a strong sense of accountability
Detail-oriented with a natural inclination towards responsibility
Quick learner with the ability to grasp new concepts swiftly
Strong communication skills, both written and verbal
High level of attention to detail
Comfortable working under pressure and meeting strict deadlines; adaptable
Able to thrive in ambiguous situations, solve problems, and think independently
Proficient in Excel and Google Sheets
Demonstrates empathy towards customers
Open to feedback, eager to learn, and committed to continuous improvement
Capable of identifying larger issues and proposing improvements
Resilient in handling workplace pressures, whether remote or office-based
Familiarity with Zuora/Salesforce/Collections software
Bachelor's degree (BA/BS), preferably in accounting or finance

Responsibilities

Monitor the status of termed accounts and assess collection efforts
Review customer Credits, Debits, Payment history, and execute follow-ups as necessary
Handle inquiries and disputes from clients regarding collections
Collaborate with internal departments to resolve issues efficiently
Generate reports tracking collections' performance and payment trends
Analyze data to identify areas for improvement in collection strategies
Maintain clear communication with clients to ensure understanding of payment terms and conditions
Document all communications and collection efforts in the system accurately
Ensure compliance with internal policies and external regulations regarding collections
Participate in regular audits and implement feedback for process improvements

Skills

Collections

Account Management

Analytical Tools

Dispute Resolution

Payment History Analysis

Credit Review

KPI Metrics

Customer Follow-up

Invoice Recovery

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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