Senior Sales Engineer (Enterprise / Midmarket)
8x8Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant field and a minimum of 5 years of professional experience, or an equivalent combination of education and experience. They require experience with Genesys Cloud CX architecture and implementation, including multichannel Genesys applications like Voice, SMS, Chat, Video, and Email, along with maintenance and support of Genesys Cloud. Additionally, 7+ years of Telecom engineering experience and 3+ years of hands-on Genesys Cloud CX experience are needed, as well as experience in Enterprise Contact Center Environments, call routing, and voice response. Strong SIP protocol analysis skills and a VoIP understanding are also required, alongside Genesys Cloud CX and AWS certifications being a plus.
Responsibilities
The Senior Cloud Solutions Engineer will design, implement, and maintain Genesys Cloud CX solutions, focusing on integration and deployment in a cloud environment. They will monitor system performance, troubleshoot issues, and provide technical support and resolution for complex incidents related to the Genesys Cloud platform. This role involves collaborating with cross-functional teams, providing support to end-users and management, keeping abreast of new trends and technologies, documenting system configurations, and managing contact center reporting. They will also work with stakeholders to evaluate cloud systems and identify appropriate solutions, drive the roll-out of cloud management platforms, and implement enhancements.
Skills
Cloud Solutions
Genesys Cloud CX
Workforce Management (WFM)
Telecommunications
Cloud Architecture
System Monitoring
Troubleshooting
Integration
Deployment
Performance Evaluation
Humana
Health insurance provider for seniors and military
About Humana
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.
Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees