Senior Business Analyst Operations for People & Organisation (all genders) at Zalando

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Fashion, RetailIndustries

Requirements

Bachelor's or Master’s degree in Business, HR, Data Analytics, or a related field
7+ years of experience in P&O (HR) operations or operations performance management in a fast-paced environment
Proven excellence in communication, influencing and collaboration skills and the ability to convey meaningful and relevant insights to analytical experts and non-expert stakeholders, both in written and visual form
Strong background and experience of working in service delivery models, ideally in P&O (HR)
Excellent problem-solving and analytical skills with a strategic mindset
Strong experience in stakeholder management up to executive level
Proven ability to work with data analytics

Responsibilities

Stakeholder Leadership: Partner with, strategically guide and consult P&O service delivery teams, People Experience leadership, and cross-functional teams to lead on data and KPIs, implement operational best practices and create data-driven solutions
KPI and SLA Development & Management: Define, track, and report key performance indicators (KPIs) and service level agreements (SLAs) to measure the efficiency and effectiveness of P&O service delivery (e.g., response to inquiries and system-based tickets)
Operational Performance Analytics & Insights: Develop and deliver data-driven insights to monitor and enhance the performance of P&O operations across all service delivery model tiers. Perform root cause analysis of operational performance issues for better backlog management
Dashboard Creation and Automation: Develop and provide digital dashboards and automated analytics in our P&O tools to enhance P&O service delivery
Service Delivery Optimisation: Identify opportunities to enhance the employee experience by leveraging data analytics
Training & Enablement: Provide guidance and training to operational P&O teams to improve data literacy and analytics capabilities

Skills

Business Analysis

Data Analysis

KPIs

Dashboards

Analytics

Operational Excellence

Stakeholder Management

Performance Metrics

Data Visualization

HR Operations

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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