Senior Business Analyst at AIG

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

3+ years work-related experience (Insurance or Financial industry experience preferred but not required; experience as an underwriting assistant or in claims for insurance a plus)
Significant knowledge of working within an organization, work environment, and with processes
Experience driving strategic functional discussions with business stakeholders and producing actionable plans for driving delivery
Experience managing business specifications and understanding of technical areas gained from completing assignments or overseeing others' work
Experience leading requirements gathering, analysis, and documentation
Experience working with senior business management and Senior IT leads to design new functionalities on an existing application
Ability to work closely and provide guidance on business functionality with the technical team
Outstanding verbal and written communication skills
Detail-oriented and thorough with the ability to meet aggressive deadlines
Flexible and effective at multi-tasking
Pro-active with issue identification and resolution
Strong ability to perform analysis of medium to complex business functions, workflows, and technology issues to support decision-making
Ability to adapt to changing business requirements
Experience working on web-based and digital applications
Bachelor’s Degree in business, computer science, and/or related field preferred

Responsibilities

Work closely with business partners to gain in-depth understanding of customer’s business strategy, processes, and operational challenges
Manage the requirements phase of various projects
Oversee and manage the quality deliverables from IT teams, ensuring requirements and processes are documented based on expected standards
Lead various workshops with business partners to derive discussions and gather their requirements
Deliver Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives
Serve as liaison between Business and IT, translating business needs into functional business requirements
Collaborate with business partners to define business requirements for a project
Manage key policy administration system enhancements as well as involvement in testing and release management
Work with business partners to develop acceptance criteria and a plan to facilitate user acceptance testing to ensure the solution meets business needs
Provide policy administration system change management support for Underwriting teams, helping them navigate system upgrades, defect reporting, and required interim workarounds
Manage Shared Services migrations and ongoing oversight of service delivery
Handle Premium Booking
Provide Audit support
Take ownership of assigned systems and processes, ensuring overall performance and customer satisfaction
Work with Operations counterparts & business leadership to ensure requirements are accurately captured and prioritized for delivery on assigned projects
Identify root causes and solutions; work with Operations leadership, SMEs, and support staff to deliver short- and longer-term improvements
Track system user/stakeholder feedback and identify training requirements
Coordinate and deliver required training for business team and other key stakeholders on process and technology initiatives
Prepare project documentation such as meeting minutes, business process documents, and other process workflow diagrams as required
Handle and escalate backend data issues

Skills

Business Analysis

Requirements Gathering

Process Improvement

Standard Operating Procedures

Stakeholder Management

User Acceptance Testing

Change Management

Workshop Facilitation

Audit Support

Policy Administration

Release Management

Root Cause Analysis

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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