Senior Backup Engineer - Zerto at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Expertise in Storage & Backup infrastructure, particularly Zerto, and Operating systems
Ability to provide Operate, Admin, and Consulting support in accordance with contract terms, technical standards, and industry standards (e.g., ITIL)
Experience in IT infrastructure lifecycle support, including planning, project management, installation, ongoing management/monitoring/troubleshooting, and de-installation
Capability to manage technical/service relationships with customers, subcontractors, and vendors
Proficiency in resolving customer issues via telephone, email, or remote sessions, including reproducing issues in-house
Skills in incident management: resolve single and cross-technology incidents independently and lead team members on complex incidents
Expertise in escalation management: identify, manage, lead technical escalations, and participate in formal escalations during crises
Knowledge of problem management: proactively and reactively identify solutions, perform trend and root cause analysis
Competence in change management/implementation: independently prepare, review, implement, rollback, and test plans; perform risk and impact analysis

Responsibilities

Provide technical input, solutions, and recommendations for deal pursuits
Support transition/transformation efforts
Resolve customer issues via telephone, email, or remote sessions, with timely responses, follow-ups, recommendations, updates, and action plans
Identify and escalate issues to vendors per Standard Operating Procedures
Leverage internal resources (peers, mentors, knowledge base, forums, tools) for effective solutions
Collaborate with CoE/HW teams to diagnose and isolate complex issues
Provide consulting support in area of expertise
Maintain quality in case documentation, SLA timeframes, and operational metrics
Perform within team Productivity Measure (scorecard)

Skills

Key technologies and capabilities for this role

ZertoBackupStorageIT InfrastructureOperating SystemsProject ManagementInstallationLifecycle Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the salary or compensation for this Senior Backup Engineer role?

This information is not specified in the job description.

What key skills and responsibilities are required for this position?

The role requires expertise in operating, administering, and providing consulting support on Storage & Backup infrastructure and Operating systems, resolving customer issues via phone, email or remote sessions, troubleshooting, and managing technical relationships with customers and vendors.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this Senior Backup Engineer role?

Strong candidates will have experience providing Operate, Admin, and Consulting support on Storage & Backup infrastructure, resolving customer issues promptly, following ITIL standards, and leveraging internal expertise for troubleshooting and escalations.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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