Senior Staff Software Engineer, Backend
Scout Motors- Full Time
- Senior (5 to 8 years)
Candidates should have strong proficiency in Java and Spring Boot, along with experience in building AI-enabled software solutions. A solid understanding of the JVM ecosystem and the ability to craft customer-focused solutions is essential. Candidates should also possess strong communication skills to collaborate effectively with both technical and non-technical stakeholders in a remote environment.
The Senior Backend Engineer will work with Java and Kotlin to develop scalable software applications and APIs. They will participate in key decisions regarding implementation, testing, and architectural choices while collaborating with a diverse engineering team. The role includes making data-driven improvements, providing engineering support for performance and security, and mentoring new team members when necessary.
Customer service platform for businesses
Help Scout provides a customer service platform that enables businesses to foster long-term relationships with their customers through effective support and communication. The platform includes features like conversation management, user permissions, and proactive notifications, allowing businesses to manage customer interactions efficiently. Help Scout operates on a subscription-based model with tiered pricing plans tailored to various business sizes, from small businesses to rapidly growing startups. What sets Help Scout apart from its competitors is its focus on the specific needs of customer support teams, prioritizing the details that enhance customer experiences rather than simply adding features. The company's goal is to create exceptional customer service experiences while promoting diversity and inclusion within its team and product development.