Senior Backend Engineer - Java/Kotlin

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $156K - $175K

Help Scout is seeking a talented engineer to join one of our Product teams. You’ll build AI-enabled software applications and APIs against highly scalable systems, creating delightful product features for our customers. These features will either increase their productivity, ensure their customer service is proactive, personalized, and meaningful, or knowledge based. The ideal engineer enjoys building and collaborating on elegant solutions and tackling both customer and product-oriented problems.

Company Information

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world. We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That’s why we’ve been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Company Values

• Happy to Help: We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community.
• Craft over Convention: Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers.
• Progress not Perfection: The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat.
• Own the Outcome: Ownership is key to our collective success.

Responsibilities

• Build AI-enabled software applications and APIs against highly scalable systems.
• Create delightful product features for customers.
• Tackle both customer and product-oriented problems.
• Collaborate on elegant solutions.

Requirements

• (Details missing - further information needed to fully outline requirements)

Application Instructions

• Please note that we are only able to hire in the United States for this role.