Job Description: Care Senior Strategy Associate

Angi® Overview

At Angi®, our mission for 30 years has been simple: get jobs done well. We achieve this by connecting homeowners with reliable, skilled professionals and connecting those professionals with the jobs they desire.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network comprises over 150,000 skilled professionals across more than 50 service categories.
• Over 150,000,000 projects have been brought to Angi, and this number continues to grow.

Why join Angi: Angi® is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. Our platform simplifies the process for homeowners to find skilled professionals for repairs, renovations, and more. For professionals, we act as a business partner, helping them secure desired work and grow their businesses. We believe home is paramount, and we dedicate ourselves to making a real impact on families, communities, and livelihoods for our homeowners and professionals. We are excited to welcome you to Angi.

About the Team

The Care Operations team is a centralized center of excellence focused on managing all workforce management needs across business lines that support customers and professionals, such as Pro Support and Homeowner Support. This team ensures the company's efficient and seamless support for customers and professionals by overseeing a global network of Business Process Optimization (BPO) agents. The team also serves as a direct liaison between operational business lines and the finance organization, ensuring transparency and accuracy in operational expenditures and resource allocation, and providing essential insights and management for our distributed workforce.

What You'll Do

The Care Senior Strategy Associate will be responsible for overseeing the delivery of service to various segments of Angi customers and professionals. This role offers a unique opportunity for an ambitious professional to make a significant contribution across strategy, operations, and Care. A successful candidate will assist with planning and executing critical activities, including:

• Data analysis and reporting
• Budgeting
• Business forecasting
• Financial modeling
• Improving the end-to-end experience for customers and professionals

This is a unique opportunity to support and be part of critical, rapidly growing businesses at Angi.

Key Responsibilities:

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure they enable the Care organization to meet KPIs.
• Leverage the Care cost structure and allocation methods to understand how to maximize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and actual reconciliation on a weekly and monthly basis.
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices.
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines.

Who You Are

Qualifications:

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with great attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• Possess a problem-solving mindset with an eagerness to learn and take ownership of complex projects.
• Ability to explain information in a simple, digestible way to various audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Driven by data and analytics to deliver impactful solutions.

Preferred Skills:

• Experience with Looker, SQL, or other data visualization tools is a plus.
• Familiarity with SaaS platforms like Salesforce is a plus.