Job Description

Salary: Not Specified Location Type: Not Specified Employment Type: Not Specified

Position Overview

Angi® has been dedicated to getting jobs done well for 30 years by connecting homeowners with reliable, skilled professionals. Our network boasts over 150,000 pros across 50+ service categories, and we facilitate millions of projects annually.

Why Join Angi?

Angi is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. We make it easier for homeowners to find skilled pros for any home need and serve as a valuable business partner for professionals looking to grow their business. We believe home is paramount and are committed to making a real impact on families, communities, and livelihoods. Angi is an exceptional place to work, and we look forward to welcoming you.

About the Team

The Care Operations team is a center of excellence focused on workforce management for all business lines that interact with customers and professionals, including Pro Support and Homeowner Support. This team ensures efficient and seamless service delivery by managing a global network of Business Process Optimization (BPO) agents. They also act as a key liaison between operational business lines and the finance organization, ensuring accuracy in operational expenditures, resource allocation, and providing essential insights for our distributed workforce.

Responsibilities

The Care Senior Strategy Associate will oversee service delivery to various customer and pro segments. This role offers a significant opportunity for an ambitious professional to contribute across strategy, operations, and Care. The successful candidate will be involved in critical activities such as:

• Assisting with planning and execution of data analysis and reporting.
• Supporting budgeting, business forecasting, and financial modeling.
• Improving the end-to-end experience for customers and pros.
• Building reports and presentations to support critical business decisions related to forecasting and costs.
• Developing a deep understanding of Care technology and tools to optimize investments and ensure KPIs are met.
• Leveraging the Care cost structure and allocation methods to maximize the Care experience within financial constraints.
• Executing the yearly budgeting process and ensuring alignment with the Finance organization on forecasting and reconciliation.
• Continuously evaluating and proposing improvements to financial and headcount forecasting mechanisms.
• Building and maintaining Excel models to optimize cost, wait times, and other critical metrics, informing hiring and skilling decisions across all Angi Customer and Pro support lines.

Requirements

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with meticulous attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• A problem-solving mindset with a desire to learn and take ownership of complex projects.
• Ability to communicate information clearly and concisely to diverse audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• A data-driven and analytical approach to delivering impactful solutions.
• Experience with Looker, SQL, or other data visualization tools is a plus.