Senior API Writer at Zenoti

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Beauty and Wellness, SaaS, TechnologyIndustries

Requirements

7+ years of experience in technical writing, with at least 3-4 years specialized in API/developer documentation
Strong understanding of RESTful APIs, webhooks, and authentication methods (OAuth2, API keys)
Proficiency with JSON and XML
Coding experience in Python, Java, or JavaScript (highly desirable for creating and troubleshooting code samples)
Tools proficiency (a plus): API documentation platforms (Swagger/OpenAPI, Postman, Markdown); content management systems and version control (e.g., Git)
Exceptional written and verbal communication skills
Strong collaboration skills and experience working cross-functionally

Responsibilities

Create and maintain developer documentation: Build and manage API reference guides, tutorials, SDK documentation, code samples, and other content that simplifies integration for developers
Collaborate cross-functionally: Partner with engineers, product managers, QA, and customer support teams to translate complex technical concepts into clear, user-friendly documentation
Define standards and strategy: Establish templates, style guides, and best practices for all developer-facing content, ensuring clarity, consistency, and scalability
Manage documentation projects: Oversee large-scale documentation initiatives, plan project timelines, and ensure timely delivery in an Agile environment
Improve developer experience: Use analytics and feedback to identify content gaps, refine documentation, and recommend improvements to both APIs and supporting resources
Mentor and lead: Guide junior writers, conduct peer reviews, and champion best practices in API writing
Produce auxiliary content: Create example projects, diagrams, visuals, and knowledge base articles; contribute to release notes for API-related features

Skills

API Documentation

Technical Writing

Developer Experience

Mentoring

Product Collaboration

Engineering Collaboration

Zenoti

Cloud-based software for beauty businesses

About Zenoti

Zenoti provides cloud-based software tailored for salons, spas, and med spas, helping over 12,000 businesses across more than 50 countries manage their operations. The software includes tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control, all aimed at improving customer experience and automating front desk tasks. Operating on a Software-as-a-Service (SaaS) model, clients pay a subscription fee for access to the software, which is continuously updated without manual installations. Zenoti distinguishes itself by offering modern, touchless interactions like online booking and self-check-in, along with 24/7 support and assistance with data migration for new clients. The company's goal is to enhance the efficiency and customer experience of businesses in the beauty and wellness industry.

Bellevue, WashingtonHeadquarters

2010Year Founded

$322MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Risks

Emerging competitors in beauty software could threaten Zenoti's market share.

Economic downturns may reduce spending in the beauty and wellness industry.

Data privacy regulations like GDPR pose compliance challenges for Zenoti.

Differentiation

Zenoti offers a comprehensive mobile solution for salons, spas, and med spas.

The platform supports both large chains and small businesses with scalable features.

Zenoti's SaaS model ensures continuous updates and improvements without manual installations.

Upsides

Zenoti's integration of AI-driven personalization enhances user experience and client retention.

The rise of mobile-first strategies aligns with Zenoti's comprehensive mobile solution.

Zenoti's SaaS model benefits from the growing trend of subscription-based revenue streams.

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