Senior Analyst, Payments Analytics

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes. Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.

The Payments Analytics team is looking for a senior analyst to drive measurement of our payments and tax platform initiatives. This role is critical to understanding and optimizing our payments and tax workflows, which involves both collecting payments from clients, as well as disbursement to our global talent. This individual will drive insights and partner cross functionally with product management, engineering, and analytics to compel changes in our strategy.

As a critical member of the team, you’ll use your quantitative background and expertise manipulating large datasets to bring unparalleled insights into user behavior and site performance. We tackle a multitude of exciting challenges including behavioral measurement, A/B testing, and ongoing tracking of our business progress to enable Upwork’s growth. If you enjoy building teams and businesses with endless possibilities, this is a great opportunity!

Responsibilities

• Propose, design and analyze A/B tests using SQL, Python, R and/or other scripting and statistical tools.
• Become the authority on user behavior for our payments platform, applying data science techniques and analytical skill to unearth deep insights on the customer journey.
• Define the metrics teams use to evaluate their success, perform analysis to understand the impact on growth, and track progress toward those results.
• Present in key meetings and business reviews with our product leadership.
• Tackle complex problems inherent to a double-sided marketplace. Deliver insights that drive changes in product strategy.
• Deep dive into the unit economics of our payments processes and find efficiencies for optimal cost/revenue per transaction.
• Work on strategic Payments processes and vendor expansion projects, for eg: Pay by Bank, New vendors for FX conversions etc.

What it takes to catch our eye

• Ability to drive analytics projects end-to-end in a fast-paced environment.
• Passion for getting into the details.
• Strong SQL skills.
• Experience with experimentation (A/B testing, causal inference).
• Proficiency in one or multiple BI tools such as Looker or Tableau.
• Proficiency in Python or R a plus.
• Previous experience in a marketplace or ecommerce business.
• Previous experience in a fintech, marketplace, or ecommerce business.
• Previous experience with payments platforms and relevant ecosystems.

Company Information

Come change how the world works. At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching.