Senior Analyst, Merchant Risk Operations at Airwallex

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, Financial ServicesIndustries

Requirements

Candidates should have at least 2 years of experience in fraud, credit risk, transaction, or chargeback processing. Strong analytical and problem-solving skills are necessary, along with project management abilities to improve processes, policies, and products. The candidate must be capable of independent work in a fast-paced environment with minimal guidance and should be a team player who can learn quickly and share knowledge. Excellent communication skills are required to discuss key risk indicators and financial performance with various stakeholders. Fluency in English and Mandarin is essential, and experience with SQL is a strong plus.

Responsibilities

The Senior Analyst will assess fraud, credit, and brand risk by determining risk exposure calculation methodologies on existing merchants using business credit reports and financial documents. They will monitor credit, fraud, and dispute trends, supporting ongoing monitoring processes. The role involves collaborating with merchants on chargeback or dispute solutions and providing guidance for risk performance improvement plans. Additionally, the analyst will improve merchant risk-related products, policies, and processes for better operational effectiveness, enhance operational SOPs and training materials, and oversee daily queue management of merchant risk monitoring cases.

Skills

Fraud Assessment

Credit Risk Analysis

Brand Risk Evaluation

Merchant Risk Review

Financial Documents Analysis

Investigative Research

Trend Monitoring

Risk Exposure Calculation

Dispute Monitoring

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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