Senior Analyst, End User Computing at Invoca

Wrocław, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Asset Management, Financial ServicesIndustries

Requirements

Solid knowledge of Microsoft Office and collaboration solutions
Experience with virtual desktops (VDI), vendor management, and deployment of complex technology assets
Excellent customer service and interpersonal communication skills
Ability to transmit knowledge in simple language
Recognized for autonomy, initiative, agility, and proactivity
Fluent in English (spoken and written); Polish is an asset
Comfortable in a dynamic, multicultural, and constantly evolving environment
Team player with a “think outside the box” mindset
Values collaboration, excellence, and initiative

Responsibilities

Serve as the first point of contact for IT support, providing quick and courteous assistance
Resolve routine software and hardware issues for internal users
Configure, test, and deploy computer and mobile equipment/applications
Support and train users on Microsoft Office 365 and virtual desktops (VDI)
Manage hardware, virtual images, and asset inventory
Support access management (Active Directory)
Document interventions and contribute to the IT knowledge base
Ensure compliance with IT processes (change, incident, problem, request, configuration management)
Promote products and support application users
Participate in integration projects (configuration, testing, deployment)
Analyze user-submitted problems and recommend system improvements
Actively contribute to cybersecurity awareness and training initiatives

Skills

Microsoft Office 365

VDI

Active Directory

Hardware Configuration

Asset Inventory

Access Management

Change Management

Incident Management

Problem Management

Invoca

AI-powered call tracking and analytics platform

About Invoca

Invoca offers a platform for AI-powered call tracking and conversational analytics, helping businesses analyze phone calls to gain insights from customer conversations. This data is vital for marketers to optimize their advertising strategies and improve customer acquisition. The platform integrates with popular marketing tools, allowing businesses to connect offline and online customer data. Invoca's goal is to enhance marketing performance through detailed insights, enabling data-driven decisions and better return on investment.

Santa Barbara, CaliforniaHeadquarters

2008Year Founded

$194.4MTotal Funding

SERIES_FCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

PTO

Medical, dental, & vision coverage

Mental well-being & EAP

Paid family/medical leave

Invacation (sabbatical)

Wellness subsidy

Risks

Emerging AI-driven startups could challenge Invoca's market share in conversational analytics.

Privacy regulations like GDPR may limit Invoca's data collection capabilities.

Economic downturns could reduce marketing budgets, impacting Invoca's subscription revenue.

Differentiation

Invoca leads in conversation intelligence AI, enhancing marketing and sales team efficiency.

The platform offers seamless integration with major marketing tools like Google Ads and Salesforce.

Invoca's no-code integrations simplify deployment across social media platforms like TikTok and Snapchat.

Upsides

Growing demand for AI-driven insights boosts Invoca's market potential in personalized marketing.

Recent integrations with social platforms align with expanding social media ad budgets.

Recognition as a leader in revenue execution platforms strengthens Invoca's market position.

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