Falcon Complete Security Advisor

Employment Type: Full time Location Type: Remote

Position Overview

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Our mission is to stop breaches, and we have redefined modern security with the world's most advanced AI-native platform. We are a mission-driven company that cultivates a culture of flexibility and autonomy, empowering every CrowdStriker to own their careers. We are seeking talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other.

The Falcon Complete Security Advisor works within a team focused on the overall health and security posture of all Falcon Complete customers. This role requires a blend of technical, security, and customer management skills to guide customers towards a successful and secure experience with Falcon Complete. Under leadership direction, this role will execute daily tasks to ensure Falcon Complete achieves its mission to stop breaches.

Responsibilities

• Assess customer Falcon environments to ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations for improved security.
• Create and recommend remediation for components of CrowdStrike products to enhance security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer-related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and statistics as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with the support team to troubleshoot and coordinate efforts to resolve technical issues.

Requirements

• 1+ years in a Cybersecurity-focused role.
• Customer empathy and the ability to guide customers towards desired outcomes.
• Excellent customer-facing communication skills, both verbal and written.
• Ability to partner with CrowdStrike teams to troubleshoot and resolve customer issues.
• Adept in Windows, Linux, and MAC operating systems.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity, or relevant experience.

Bonus Points

• Incident Management and CSIRT operations.
• Change Management.
• Malicious Code: Detection and Response.
• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).
• Intrusion Detection and Response.
• Experience working with complex, sophisticated clients.
• Strong analytical capabilities and a desire to learn new things.
• Ability to work across multiple teams to resolve customer issues and requests.
• Demonstrated experience as a security advisor or consultant.
• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK.

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ across the globe.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered.

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