Seasonal Marketplace Operations Specialist - 2025

The Marketplace Operations Specialist will communicate with and provide solutions for Marketplace sellers on all order issues, including late orders, questions, cancellations, and returns. They will also answer platform- and product-related questions, support sellers in uploading new products and setting up storefronts, and provide best-in-class experiences for Minted sellers. Responsibilities include monitoring and improving seller-facing communication and processes, acting as a business expert for the Marketplace Operations platform (Mirakl) and internal tools, monitoring KPIs, collaborating on contingency plans, maintaining order statuses for financial reporting, supporting sellers in maintaining Mirakl scoring metrics, partnering with Merch and Marketing on product inventory, elevating systemic issues, acting as a Marketplace expert for the Customer Operations team, supporting seller communication for product requests, working with Engineering on order status connections and tool bugs, and providing feedback on standard operating procedures for order management tasks.