Dispatch Operations Associate (West Coast)
VoltusSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Hospitality, Vacation Rentals, TourismIndustries
Requirements
- Experience working in hotel, hospitality, vacation or similar industry highly preferred
- Prior experience and understanding of professional telephone and two-way radio systems
- Positive attitude, people oriented, and able to work independently or with others
- Tech-savvy with experience using various digital systems, applications, mobile apps, tablets, and software platforms
- Dependable, self-motivated, able to work independently and contribute positively to a collaborative team environment
- Comfortable talking to people (online or in person) and sharing information clearly and thoughtfully, representing the company positively
- Reliable transportation required
- Ability to drive in all weather conditions
- Ability to work indoors or outdoors in varying weather conditions, including private homes, resorts, offices, and laundry facilities
- Flexible schedule including early mornings, evenings, weekends, and holidays
- Regular travel within the locally assigned market and/or region
- Physical ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, repetitive hand/finger motions) and lift up to 50 pounds without assistance
Responsibilities
- Operate phone system, two-way radios, and update dispatch tickets
- Answer incoming phone calls and take dispatch ticket information based on standard operating procedures
- Fulfill guest requests with accurate and timely shuttle service
- Dispatch calls appropriately to shuttle drivers
- Promote teamwork and quality service through communication and coordination with shuttle drivers
- Use a computer to aid in dispatch requests as needed
- Log on-call runs per shift
- Handle incoming calls in an attentive, courteous, and efficient manner for guest services
- Direct communication via two-way radios with shuttle drivers, delivering information regarding guest location and destination
Skills
dispatching
two-way radio communication
phone systems
customer service
guest services
ticket management
team coordination
shuttle operations
Vacasa
Vacation rental management and property services
About Vacasa
Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.
Portland, OregonHeadquarters
2009Year Founded
$617.2MTotal Funding
IPOCompany Stage
Enterprise Software, Real EstateIndustries
1,001-5,000Employees
