Dispatch Operations Associate (West Coast)
VoltusSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Hospitality, Vacation Rentals, TourismIndustries
Requirements
- Experience working in hotel, hospitality, vacation or similar industry highly preferred
- Prior experience and understanding of professional telephone and two-way radio systems
- Positive attitude, people oriented, and able to work independently or with others
- Tech-savvy with experience using various digital systems, applications, mobile apps, tablets, and software platforms
- Dependable, self-motivated, able to work independently and contribute positively to a collaborative team environment
- Comfortable talking to people (online or in person) and sharing information clearly and thoughtfully, representing the company positively
- Reliable transportation required
- Ability to drive in all weather conditions
- Ability to work indoors or outdoors in varying weather conditions, including private homes, resorts, offices, and laundry facilities
- Flexible schedule including early mornings, evenings, weekends, and holidays
- Regular travel within the locally assigned market and/or region
- Physical ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, repetitive hand/finger motions) and lift up to 50 pounds without assistance
Responsibilities
- Operate phone system, two-way radios, and update dispatch tickets
- Answer incoming phone calls and take dispatch ticket information based on standard operating procedures
- Fulfill guest requests with accurate and timely shuttle service
- Dispatch calls appropriately to shuttle drivers
- Promote teamwork and quality service through communication and coordination with shuttle drivers
- Use a computer to aid in dispatch requests as needed
- Log on-call runs per shift
- Handle incoming calls in an attentive, courteous, and efficient manner for guest services
- Direct communication via two-way radios with shuttle drivers, delivering information regarding guest location and destination
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the pay rate for the Seasonal Fleet Dispatcher position?
The pay rate is $22 - $24.50 per hour, varying based on skill, experience, education, and location. There is also a $250 seasonal bonus at the end of the season.
Is this a remote position, or does it require on-site work?
This is an on-site position at assigned markets and resorts, involving phone calls, two-way radios, and coordination with shuttle drivers.
What skills are required for the Fleet Dispatcher role?
Required skills include experience in hotel, hospitality, or similar industries (preferred), proficiency with phone and two-way radio systems, tech-savviness with digital systems and apps, and strong communication with a positive, people-oriented attitude.
What is the company culture like at Vacasa?
The company emphasizes a culture of doing things the right way, building trust, supporting each other as a team, and investing in employee growth while valuing contributions and collaboration.
What makes a strong candidate for this Seasonal Fleet Dispatcher role?
Strong candidates are dependable, self-motivated, able to work independently and collaboratively, with a positive attitude, people-oriented mindset, and punctuality to ensure great guest experiences.
Vacasa
Vacation rental management and property services
About Vacasa
Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.
Portland, OregonHeadquarters
2009Year Founded
$617.2MTotal Funding
IPOCompany Stage
Enterprise Software, Real EstateIndustries
1,001-5,000Employees
