Seasonal Customer Service Representative - 2025 North Carolina

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerce, Design, Art & CollectiblesIndustries

Requirements

Bachelor’s degree or equivalent work experience; 1+ years of experience in a customer service setting (preferably with a premium brand); 1+ years of building customer relationships and resolving customer complaints; 1+ years of experience identifying and solving customer issues and collaborating with teams to enhance satisfaction; excellent written and verbal communication skills; high attention to detail, organized, and able to follow through; experience with Salesforce or other CRM software is a plus; ability to work a flexible/variable schedule including weekends and evenings; ability to work remotely from NC (and other eligible states) for a seasonal role; comfortable with fast-paced, high-volume environments and using multiple channels (phone, email, live chat); willingness to learn new procedures, processes, and products; open to feedback and continuous improvement.

Responsibilities

Provide excellent customer service through live chat, email, and phone; address customer inquiries, concerns, and issues promptly and professionally; provide information about Minted products and promotions and assist with order processing and design customization; document customer interactions thoroughly in the CRM following departmental policies; use support tools and the knowledge base to deliver a seamless customer experience; identify opportunities to improve the customer experience and share insights with Customer Service leadership; strive for high quality and accountability in applying Quality and Productivity KPIs; manage a flexible schedule including evenings and weekends to meet business needs.

Skills

CRM

Live Chat

Phone Support

Email Support

Order Processing

Problem Solving

Customer Service

Multitasking

Data Entry

Design Customization

Knowledge of Minted products

Minted

Online marketplace for independent artists' designs

About Minted

Minted is an online marketplace that connects independent artists with customers looking for unique and high-quality designs. The platform offers a variety of products, including holiday cards, personalized stationery, art prints, gift wrap, and home decor items. Minted operates using a crowdsourcing model where artists submit their designs to a Design Challenge, and customers, along with other artists, vote on their favorites. The winning designs are produced and sold by Minted, allowing for a constantly updated selection of customer-approved products while supporting independent artists. Minted also has a membership program, Minted More, which provides discounts and exclusive access to products. Additionally, the company enhances the customer experience with services like free recipient addressing and high-quality printing options, setting it apart from other online retailers.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$289MTotal Funding

SERIES_ECompany Stage

Design, Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Unlimited Paid Time Off

Employer Funded Health Savings Account

Monthly Gym/Wellness Reimbursement

Employer Funded Commuter Benefits

Employee Discount

Friends and Family Discount

Stock Options

Mental Health Support

Risks

Increased competition from online marketplaces may dilute Minted's market share.

AI-generated art tools challenge Minted's crowdsourcing model for unique designs.

Supply chain disruptions in paper and printing could affect Minted's product delivery.

Differentiation

Minted uses crowdsourcing to curate unique, customer-approved designs from independent artists.

The company offers a membership program, Minted More, for exclusive discounts and products.

Minted provides value-added services like free recipient addressing and high-quality printing options.

Upsides

Minted's partnership with DoorDash taps into the convenience trend for younger consumers.

Collaborations with brands like The Met enhance Minted's brand prestige and customer reach.

The rise of hybrid events boosts demand for Minted's digital invitations and stationery.

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