Salesforce Support Specialist at DoubleVerify

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Advertising, AdTechIndustries

Requirements

2+ years of SFDC Administrator experience, preferably in online media
Bachelor’s degree from an accredited institution or equivalent work experience
SFDC Administrator Certification
Proficiency in MS Excel and Word
Experience working in a Salesforce system
Experience with Salesforce administration

Responsibilities

Actively manage the internal support queue as requests come in throughout the day
Communicate thorough responses conveying appropriate user-directing solutions via our Salesforce application
Manage user satisfaction via detailed and accurate instructions
Build out an internally facing knowledge base to help automate support processes and ensure correct attribution of client cases to the given solutions
Proactively engage users to determine the best way to accomplish what they are looking for, and give detailed proposals to the team
Perform daily Salesforce administration, such as record creation and data entry
Regularly perform data quality Q/A and clean-up within Salesforce and other systems as necessary
Work with your team to determine the best solutions to create operational efficiencies across the Support Team
Build and configure features and customization within Salesforce to meet the Support Team needs
Keep up to date with new SFDC features and releases in order to use all tools at our disposal and optimize builds
Participate in special projects as identified by management

Skills

Key technologies and capabilities for this role

SalesforceSFDC AdministratorSalesforce ConfigurationExcelMicrosoft WordSDLC

Questions & Answers

Common questions about this position

What salary or compensation is offered for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for the Salesforce Support Specialist role?

Candidates need 2+ years of SFDC Administrator experience (preferably in online media), SFDC Administrator Certification, proficiency in MS Excel and Word, and experience working in and administering Salesforce.

What is the company culture like at DoubleVerify?

This information is not specified in the job description.

What makes a strong candidate for this Salesforce Operations Support Associate position?

Strong candidates will have a Bachelor’s degree or equivalent, 2+ years of SFDC Administrator experience preferably in online media, SFDC Administrator Certification, and demonstrated proficiency in Salesforce administration, MS Excel, and Word, along with strong communication skills.

DoubleVerify

Digital advertising verification and analytics services

About DoubleVerify

DoubleVerify ensures the quality and effectiveness of digital advertising for major brands. The company provides verification and analytics services that help brands, advertisers, platforms, and publishers confirm that their ads are seen by real people, are placed in safe environments, and effectively reach their target audiences. Their services include checking ad viewability, preventing fraud, and ensuring brand safety by using advanced technology and dedicated teams to identify and combat fraud schemes. Unlike many competitors, DoubleVerify focuses on providing comprehensive analytics that help clients maximize their advertising budgets and improve returns on investment. The goal of DoubleVerify is to enhance the trust and effectiveness of digital advertising, making it a reliable channel for brands to connect with consumers.

New York City, New YorkHeadquarters

2008Year Founded

$385.7MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

401(k) Company Match

Performance Bonus

Company Equity

Risks

Ad-blocking software usage may reduce the effectiveness of DoubleVerify's verification services.

Privacy-focused regulations could limit DoubleVerify's ability to track and verify ad performance.

Growing competition from companies like Integral Ad Science pressures DoubleVerify to innovate.

Differentiation

DoubleVerify offers industry-leading GenAI protection against low-quality AI-generated content.

The company provides comprehensive media quality authentication across diverse digital channels.

DoubleVerify's News Accelerator program leverages engaged news audiences while ensuring brand suitability.

Upsides

Increased demand for CTV advertising optimization tools boosts DoubleVerify's AI-powered solutions.

Growing importance of GenAI protection aligns with DoubleVerify's recent product launch.

Expansion to platforms like Spotify indicates a trend towards comprehensive media quality authentication.

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