[Remote] Salesforce Solution Architect, Service Cloud at NeuraFlash

Alberta, Alberta, Canada

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial Intelligence, ConsultingIndustries

Requirements

3+ years project experience in a hands-on technical consulting and project management role
2+ years of project delivery experience with Salesforce
Deep understanding of Salesforce administration required (Service Cloud & Sales Cloud)
Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration
Experience with Experience Cloud and CRM Analytics highly preferred
Demonstrated ability to document requirements for technical resources, and ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
Professional experience owning the end-to-end Salesforce project implementations

Responsibilities

Facilitate business process reviews to identify customer requirements and processes
Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
Configure Salesforce Service Cloud solutions
Develop technical requirements and specifications for customers and the technical delivery team
Drive best practice UX design into each and every aspect of solution delivery
Manage all aspects of projects and customer communications
Deliver customer end user training and documentation
Oversee and be accountable for the successful completion of all aspects of assigned projects
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management
Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

Skills

Salesforce

Service Cloud

Agentforce

Salesforce Einstein

Service Cloud Voice

Amazon Connect

Generative AI

Conversational AI

Predictive Analytics

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

Land your dream remote job 3x faster with AI

Try Jobo Free