[Remote] Salesforce Developer III at LivePerson

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Conversational AI, Customer CareIndustries

Requirements

Minimum of 4 years of experience as a Salesforce Developer or Administrator
Proficient in Salesforce automation (Flows), Apex, SOQL, and Lightning components
Experience building and deploying integrated solutions using APIs or middleware
Experience documenting technical designs
Salesforce Administrator Certification (Preferred)
Additional Salesforce certifications (Platform Developer I/II, Marketing Cloud, Experience Cloud, or Data Cloud)
Experience with large-scale enterprise environments or multi-cloud Salesforce implementations
Understanding of agile development methods and tools like Jira
Strong technical skills, excellent communication, and a strong problem-solving mindset
Ability to work independently while being an active collaborator
Comfortable with shifting priorities and managing multiple deliverables
Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies
Strong self-management skills and the ability to launch new initiatives to improve processes
Experience with relevant technologies, such as Apex, Visualforce, Lightning Components (Aura & LWC), Flows, Triggers, SOQL, SOSL, Batch Apex, and asynchronous processing
Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field
Salesforce Certified Administrator
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II

Responsibilities

Design and implement Salesforce solutions aligning with business goals across marketing, sales, and service
Translate business requirements into Salesforce features using best practices in configuration and custom development
Build scalable solutions, including Flows, custom objects, validation rules, Apex classes, and Lightning components
Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools
Collaborate with product owners, analysts, and technical stakeholders to gather requirements and conduct design reviews
Document solutions, user stories, and technical processes
Coordinate training, walkthroughs, and knowledge transfer
Ensure proper deployment and environment strategy is followed for releases, and provide post-deployment support
Manage configuration items such as profiles, permission sets, page layouts, and automations
Maintain clean data practices through deduplication, validation, and system governance
Stay current on Salesforce releases and recommend AppExchange solutions and platform governance

Skills

Salesforce

Apex

Lightning Components

Flows

Custom Objects

Validation Rules

REST APIs

SOAP APIs

Salesforce Configuration

System Integration

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.

Rapid AI advancements may require significant R&D investment to maintain competitiveness.

Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.

The company partners with industry leaders like Telnyx to enhance real-time communication.

LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.

Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.

Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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