Salesforce Consultant - Service Cloud

Position Overview

NeuraFlash is seeking a talented Salesforce Consultant to join our growing Service Cloud practice. In this role, you will bring Salesforce project implementations to life by collaborating with our customers to understand their business needs, identify requirements, and design, develop, quality assurance, and launch their solutions. You will have the opportunity to make significant contributions working with our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams.

Why NeuraFlash:

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

Responsibilities:

• Work with our customers to define requirements, propose & deliver solutions.
• Architect and build best-in-class implementations of Service Cloud and Field Service Lightning.
• Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows).
• Understand and leverage the Salesforce Platform to implement scalable solutions.
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers.
• Acquire new technical expertise and understanding of the latest Salesforce features and major launches.

Requirements:

• 2+ years of project experience in a hands-on position.
• 1+ years of experience with Salesforce in a development or configuration capacity.
• Understanding of Customer Service and Field Service Business Operations with experience solving complex use cases utilizing the breadth of the Salesforce Platform.
• Solid understanding of the Salesforce Platform and its architecture.
• Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce.
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance.
• Client-facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, Enterprise Application Architecture.

Preferred Skills:

• Any Salesforce Certifications is a plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud, or Field Service Consultant.
• BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience.
• Attention to detail – detail-oriented.
• Strong team player with great communication skills.
• Keep an open mind and must be flexible to change.

Salary:

• Information not provided.

Location Type:

• Information not provided.

Employment Type:

• Information not provided.