Sales Support / Operations Lead (French) at Remitly

Johannesburg, Gauteng, South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Events, ExhibitionsIndustries

Requirements

Proficiency in French (required for role based on job title)

Responsibilities

Supervise the timely completion of Reed Exhibitions campaigns
Supervise the planning, organizing, executing, and reporting of all Reed Exhibitions campaigns
Be accountable for achieving the show's goals
Provide assistance on General Event Support projects, including Data Management, Event Relations, and Event Support
Ensure new employees are oriented to the organization, its policies, facilities, etc
Ensure employees follow the organization’s policies and procedures
Facilitate employee training and development
Manage individual and team scorecards per month
Validate individual productivity using trackers and/or telephone system
Complete quality monitoring for members of the team
Monitor, assess, and provide feedback about employee performance
Provide ongoing guidance to employees through coaching and mentoring
Conduct performance appraisals on a regular basis
Complete 100% coaching and enabling performance discussions with the team
Develop and implement PIP (Performance Improvement Program) if performance is not adequate
Provide rewards program for employee accomplishments
Lead regular teambuilding activities, including strategic planning, RE Cares, Townhall, etc
Approve and monitor daily team attendance through Attendance Monitoring Tool
Maintain annualized negative attrition at or below 10%
Support and drive 80% attendance in at least 3 major employee engagement initiatives during the year
Support and drive 80% attendance in at least 1 major corporate social responsibility program during the year
Regularly review the needs of employees
Help, discuss, evaluate, and resolve personal and work issues among team members
Inform and monitor employees during times of crisis or disaster to assess the situation
Inform the manager of the current situation of team members and recommend solutions
Submit weekly operation performance status report to Reed Exhibitions Manager
Generate monthly performance update to Business Unit stakeholders
Update all necessary reports needed by stakeholders
Ensure all reports are accurate, updated, and submitted on time
Achieve specific and identified team productivity targets
Achieve team deliverables within Turn Around Time for completeness and timeliness
Achieve specific and identified team target accuracy and quality measures
Conduct monthly operations reviews and execute action items agreed with the business unit
Receive, review, monitor, and manage workload and assignments of the team
Manage stakeholder expectations regarding deadlines, quality, and efficiency
Drive key initiatives to facilitate team process improvement and efficiency, partnering with Leadership to implement critical actions
Develop and implement support plans for overall department operations to meet service level objectives and metrics, and manage day-to-day operations
Manage and facilitate the corrective action process, partnering with the manager
Conduct effective workforce planning and be responsible for individual career development
Participate in the implementation of support plans for product integrations and company acquisitions
Support annual process audit activities
Support compliance with established processes and operations standards
Generate leads for events based on show brief provided by Business Unit (Data Management)
Enrich current database through internet research (Data Management)
Update or remove existing contacts on the database through internet research (Data Management)
Validate existing contacts/leads on the database (Data Management)
Execute campaigns to invite visitors to events (Event Relations)
Proactively call visitors or exhibitors to disseminate information (Event Relations)
Call potential clients

Skills

Team Supervision

Employee Performance Management

Quality Monitoring

Performance Coaching

Attendance Monitoring

Conflict Resolution

Event Planning

Data Management

Training Development

PIP Implementation

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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