Sales Support Coordinator (East Coast Remote) at First American

Largo, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Title Insurance, Financial ServicesIndustries

Requirements

1-3 years of Title experience
Proficiency in MS Office: Teams, Word, Outlook and Excel
Experience working with a Customer Relationship Management (CRM) platform such as Salesforce
Experience working on a remote team
High School diploma or equivalent
Organization skills
Attention to detail
Ability to multi-task
Problem resolution skills
Proficient verbal and written communication skills
Can collaborate with the team on projects
Customer Service passion
Located in or able to work Eastern Time hours (preference)

Responsibilities

Manage customer (title agents’) information and accounts in the Company's agency database through standardized corporate processes (e.g., Agency Application and Approval, Agent On Boarding, Agency Maintenance and Monitoring, Agency Cancellation)
Review all submitted documentation to ensure customers (title agents) are compliant with all corporate and statutory requirements
Support field sales personnel in efforts to obtain and maintain accurate information on all their customers (title agents)
Frequently communicate with Senior, State and/or Sales Management personnel to resolve customer (title agent) approvals and information issues
Support First American’s Agency Business Operations to ensure that Standard Operating Procedures are followed and maintained
Communicate and coordinate with supporting departments (i.e., sales, treasury team)
Update and maintain account data in agency software systems
Follow and ensure compliance with Company Standard Operating Procedures
Respond and resolve customer requests
Report on case load, status, issues as requested by management
May participate as team member on medium to large scale projects
Support departmental document storage and retrieval systems
Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

Skills

Key technologies and capabilities for this role

Sales SupportCustomer Account ManagementDatabase ManagementAgency OnboardingCompliance ReviewDocumentation ReviewSales OperationsStandard Operating Procedures

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is an East Coast remote role, welcoming candidates from all U.S. time zones but with preference for those located in or able to work Eastern Time hours due to collaboration with East Coast-based teams.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key responsibilities does this role involve?

The role involves managing customer information through standardized processes like agency application, onboarding, maintenance, and cancellation; reviewing documentation for compliance; supporting sales personnel; and maintaining account data in agency software.

What is the company culture like at First American?

First American has a people-first culture that fosters an inclusive environment where employees feel welcome, supported, and empowered to innovate, earning accolades like the Fortune 100 Best Companies to Work For for ten years.

What makes a strong candidate for this Sales Support Coordinator role?

Strong candidates should have experience with database management, attention to detail for compliance reviews, ability to support sales teams, and skills in communication, troubleshooting, and following standard operating procedures.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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