Sales Service Representative at Altera

Penang, Malaysia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Semiconductors, Technology, SalesIndustries

Requirements

Bachelor’s degree in business, supply chain, or related field
Minimum 3 years working experience in Semiconductor business or related field
Some supply chain, program management, order management, planning, or related experience in a semiconductor or high-tech company
Experience with MS Excel, Word, PowerPoint, Outlook, MS Office
Excellent verbal and written communication and presentation skills in English
Ability to develop clear understanding of customer requests and communicate them to a broad set of stakeholders

Responsibilities

Manage the complete order lifecycle for direct, distribution, consignment, and sample customers—including entry, changes, cancellations, returns, and credit/debit processing—ensuring compliance with policies and regulations
Serve as the primary liaison across customers, ISRs, distributors, and internal teams (Sales, Marketing, Planning, Logistics, Finance, Legal, Engineering, IT, Trade, and Data Ops) to enable smooth, aligned global operations
Oversee Altera Samples and Academic Program operations, including order management, delivery coordination, Mechanical Samples, internal shipments, and university requests
Administer the Altera Samples Request Portal, ensuring timely processing of returns, tracking, documentation, and lead time communication
Coordinate production and sample schedules with internal stakeholders and Subcons, securing necessary approvals and logistics support
Manage all consignment-related activities such as shipments, returns, stock reconciliation, and buffer fulfillment
Own customer master data processes—account setup, updates, hierarchy management, and mass changes—ensuring clean, validated data and alignment with compliance requirements
Maintain master data integrity through automation, process improvements, and adherence to global trade policies, including sanctions and system access controls
Support customer-related inquiries and processes, including procurement, licensing, shipping, export, scheduling, and site-specific requirements
Administer end-to-end licensing activities for commercial, corporate, and third-party models, including special access scenarios and IPS orders related support
Manage Salesforce contact and entitlement setup, issue resolution, and user access support
Support design registration, pricing, and compliance documentation in collaboration with Business Management and Legal teams
Support NPIs, product allocations, escalations, and forecasting by aligning with Sales, Planning, and Distribution
Build and maintain Power BI dashboards and reports to support operational visibility and business planning
Contribute to global and regional projects related to order management, master data, and supply chain systems, including testing and implementation
Recommend scalable, compliant solutions for complex order, data, or system scenarios
Champion continuous improvement across tools and processes to enhance efficiency, customer experience, and global collaboration
Support onboarding and training for new team members across tools, platforms, and operational workflows

Skills

Order Management

Customer Service

Sales Support

Cross-Functional Collaboration

Logistics Coordination

Data Management

Lead-to-Order Process

Consignment Management

Sample Management

Stakeholder Liaison

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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