Sales Account Manager (TheFork) at TripAdvisor

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant, Hospitality, Technology, TravelIndustries

Requirements

Work location: 3 days office based (London office)
Years of experience in account management or relevant role: +2y
Language: fluent English plus additional any other language
Self-starter, results-oriented person who loves to reach and exceed targets
Knowledge of the revenue management related issue
Very comfortable having conversations and negotiations over the phone
Analytical and creative mind, able to offer the customers the best solutions
Able to quickly establish a climate of trust which conduces to the development of the business relationship
Autonomous and familiar to work with KPIs and targets
Proven ability to manage multiple projects at a time
Desirable: Experience in the field of the Internet/Tech
Desirable: Experience in pitching and selling promotions/deals/flash sales
Desirable: Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 800)

Responsibilities

Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
Be the primary point of contact and build long-term relationships with customers
Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
Set up action plans defined with Sales and Marketing departments. Work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
Ensure the support and training to use our tools
Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants

Skills

Key technologies and capabilities for this role

Account ManagementRelationship BuildingRevenue GrowthSalesCustomer SupportEmail CommunicationPhone SupportPositioning StrategyRevenue ManagementOnline MarketingPromotional PlanningNegotiationCompliance Monitoring

Questions & Answers

Common questions about this position

What is the work location policy for this role?

The role requires 3 days office based in the London office.

What experience is required for this position?

Candidates need +2 years of experience in account management or a relevant role.

What language skills are needed for this job?

Fluent English is required, plus any additional language.

What are the company's core values?

The company values include 'respect', 'ownership', 'growth', and 'better together', fostering a diverse, people-first culture.

What makes a strong candidate for this Account Manager role?

A self-starter who is results-oriented, loves to exceed targets, and has knowledge of revenue management issues would stand out.

TripAdvisor

Largest travel platform for reviews and bookings

About TripAdvisor

Tripadvisor is the largest travel platform in the world, designed to help travelers research and plan their trips. It collects millions of reviews and opinions from travelers about various services such as hotels, restaurants, activities, airlines, and cruises. Users can access this information to make informed decisions about their travel plans. Tripadvisor operates mainly through advertising revenue, offering businesses in the travel industry the opportunity to advertise and enhance their visibility on the platform. Additionally, it earns money through affiliate commissions when users book travel services through links on its site. What sets Tripadvisor apart from its competitors is its vast database of user-generated content, which provides authentic insights and recommendations. The goal of Tripadvisor is to empower travelers with the information they need to create memorable travel experiences.

Englewood, ColoradoHeadquarters

1999Year Founded

$325MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Remote Work Options

Hybrid Work Options

Paid Vacation

Paid Sick Leave

Mental Health Support

401(k) Company Match

Risks

Potential acquisition could lead to strategic changes impacting Tripadvisor's market position.

The resignation of M. Gregory O'Hara may cause shifts in corporate governance.

Inquiry into securities law violations could result in legal challenges and financial penalties.

Differentiation

Tripadvisor is the world's largest online travel community with extensive user reviews.

The platform offers seamless links to booking tools for a comprehensive travel planning experience.

Tripadvisor's business model capitalizes on advertising revenue and affiliate commissions.

Upsides

Tripadvisor can enhance AI-driven personalization features to meet demand for tailored travel experiences.

The rise of 'workcations' presents opportunities for Tripadvisor to expand remote work-friendly content.

Tripadvisor can leverage sustainability trends by promoting eco-friendly accommodations and experiences.

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