Sales Account Manager (Spanish Market) | TheFork at TripAdvisor

Barcelona, Catalonia, Spain

TripAdvisor Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Restaurant Technology, Hospitality, TravelIndustries

Requirements

  • Native Spanish and High English
  • Experience in pitching and selling promotions/deals/flash sales
  • Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 500 to 800)
  • Experience as sales representative or sales account manager (plus)
  • Experience with a restaurant (must)
  • Experience in e-commerce (must)
  • Sales Oriented
  • Customer orientation
  • Empathetic
  • Communication skills
  • Dynamic and perseverant
  • Results-oriented
  • Good attitude

Responsibilities

  • Make outbound calls to current customers to present solutions for their business to ensure they generate significantly more revenue with TheFork month over month
  • Support restaurants customers mainly through email and phone, helping with their positioning strategy, revenue management, and online marketing
  • Sell, upsell, and retain products and customers
  • Be the primary point of contact and build long-term relationships with customers
  • Ensure support and training to use TheFork tools
  • Achieve KPIs including products sold and maintained across portfolio, leverage usage of TheFork tools for restaurant engagement, and number/quality of restaurants participating in TheFork Festivals

Skills

Key technologies and capabilities for this role

Outbound SalesCustomer SuccessUpsellingAccount ManagementRevenue ManagementOnline MarketingRelationship BuildingPhone SalesEmail SupportProduct Training

Questions & Answers

Common questions about this position

What are the required skills and experience for this Sales Account Manager role?

Key competences include being sales oriented, customer oriented, empathetic, with strong communication skills, dynamic, perseverant, results-oriented, and having a good attitude. Required experience includes pitching and selling promotions/deals/flash sales, handling 45-50 outbound and inbound calls daily, managing portfolios of 500-800 accounts, plus experience as a sales representative or account manager, in restaurants, and e-commerce. Native Spanish and high English proficiency are musts.

What does the company culture look like at TheFork?

TheFork builds a diverse, people-first culture emphasizing values of 'respect', 'ownership', 'growth', and 'better together'. They offer an awesome team with a fun atmosphere, noting 'not everybody like our jokes, but we try our best'.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the compensation or salary for this role?

This information is not specified in the job description.

What makes a strong candidate for this Sales Account Manager position?

Strong candidates have direct experience pitching promotions and handling high-volume calls with large portfolios, plus backgrounds in sales, restaurants, and e-commerce, along with native Spanish, high English, and traits like being sales-oriented, empathetic, communicative, dynamic, perseverant, results-driven, and having a good attitude.

TripAdvisor

Largest travel platform for reviews and bookings

About TripAdvisor

Tripadvisor is the largest travel platform in the world, designed to help travelers research and plan their trips. It collects millions of reviews and opinions from travelers about various services such as hotels, restaurants, activities, airlines, and cruises. Users can access this information to make informed decisions about their travel plans. Tripadvisor operates mainly through advertising revenue, offering businesses in the travel industry the opportunity to advertise and enhance their visibility on the platform. Additionally, it earns money through affiliate commissions when users book travel services through links on its site. What sets Tripadvisor apart from its competitors is its vast database of user-generated content, which provides authentic insights and recommendations. The goal of Tripadvisor is to empower travelers with the information they need to create memorable travel experiences.

Englewood, ColoradoHeadquarters
1999Year Founded
$325MTotal Funding
IPOCompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Remote Work Options
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Mental Health Support
401(k) Company Match

Risks

Potential acquisition could lead to strategic changes impacting Tripadvisor's market position.
The resignation of M. Gregory O'Hara may cause shifts in corporate governance.
Inquiry into securities law violations could result in legal challenges and financial penalties.

Differentiation

Tripadvisor is the world's largest online travel community with extensive user reviews.
The platform offers seamless links to booking tools for a comprehensive travel planning experience.
Tripadvisor's business model capitalizes on advertising revenue and affiliate commissions.

Upsides

Tripadvisor can enhance AI-driven personalization features to meet demand for tailored travel experiences.
The rise of 'workcations' presents opportunities for Tripadvisor to expand remote work-friendly content.
Tripadvisor can leverage sustainability trends by promoting eco-friendly accommodations and experiences.

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