Robotics Engineer, Customer Support, East Coast at Teleo

Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, ConstructionIndustries

Requirements

Bachelor’s degree in Computer Science, Electrical Engineering, or a related field
2-3+ years of professional experience working with Linux-based operating systems (such as Ubuntu)
Familiarity with command line tools for debugging (such as ping, top, etc.)
Experience with ROS
Proficient in scripting languages, such as Python & Bash
Experience with project management tools, such as JIRA
Methodical documentation and report writing for both internal and external communication
Ability to work in a fast-paced and dynamic robotics environment
Detail-oriented with strong organizational skills
Ability to travel a minimum of 10% to construction sites at customer locations

Responsibilities

Remotely support the introduction of new vehicles to Teleo’s expanding autonomous heavy machinery fleet
Work with teams both internal and external to Teleo to support customer deployments
Report issues seen in the field to Teleo’s engineering teams, and maintain logs of commonly seen issues
Collaborate with Engineering to address issues and continuously improve the overall stability/uptime of Teleo’s fleet
Conduct testing and debugging to ensure reliability and performance of deployed SW solutions

Skills

Key technologies and capabilities for this role

LinuxUbuntuROSPythonBashJIRA

Questions & Answers

Common questions about this position

What are the minimum qualifications for this Software Support Engineer role?

Candidates need a Bachelor’s degree in Computer Science, Electrical Engineering, or a related field, 2-3+ years of experience with Linux-based systems like Ubuntu, familiarity with command line tools, experience with ROS, proficiency in Python and Bash scripting, and experience with JIRA.

Is this a remote position, or is travel required?

The role involves remote support but requires the ability to travel a minimum of 10% to construction sites at customer locations.

What preferred skills or experiences are mentioned?

Preferred qualifications include professional experience developing software in C++, working with cloud platforms like AWS, Google Cloud Platform or Microsoft Azure, and using basic lab equipment such as multimeters and oscilloscopes for debugging electrical systems.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of work environment should I expect in this role?

You will work in a fast-paced and dynamic robotics environment, collaborating with internal and external teams to support customer deployments and ensure system uptime.

Teleo

Retrofitting heavy equipment for remote control

About Teleo

Teleo transforms heavy equipment in the mining and construction sectors into remotely controlled robots. By retrofitting existing machinery with advanced technology, operators can control equipment from a safe location, such as an office, which significantly improves safety by keeping them away from hazardous environments. Teleo primarily serves clients in industries that rely on heavy machinery and face safety challenges. Unlike competitors that sell new machinery, Teleo focuses on retrofitting existing equipment, allowing clients to upgrade without the high costs of new purchases. The company generates revenue through the sale and installation of its retrofit technology, along with ongoing maintenance and support. Teleo's goal is to enhance both safety and operational efficiency, enabling operators to control multiple machines from one location, thus reducing downtime and increasing productivity.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$35.3MTotal Funding

SERIES_ACompany Stage

Robotics & Automation, Industrial & ManufacturingIndustries

1-10Employees

Risks

Integration of LLMs may face data privacy and security challenges.

Expansion into new industries may encounter regulatory and compliance issues.

Rapid scaling could strain operational capacity and affect service quality.

Differentiation

Teleo retrofits existing machinery, avoiding high costs of new equipment purchases.

Operators control multiple machines remotely, enhancing safety and productivity.

Focus on mining and construction sectors, addressing significant safety challenges.

Upsides

Raised $16.2M to scale deployments and enhance AI capabilities.

Partnerships with major suppliers like RDO Equipment Co. boost market penetration.

Expanding dealer network into Midwest, Australia, and Southeast Asia.

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