Risk Operations Analyst, COE (QA) at Binance

Asia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, FinTechIndustries

Requirements

Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any discipline
Minimum of 2 years’ relevant experience in risk operations, fraud prevention, KYC, or related fields
Strong understanding of KYC, fraud detection, and risk operation processes
Solid knowledge of customer satisfaction and quality assurance programs
Experience with AI-related projects (e.g., AI quality monitoring or automated QA systems) is highly desirable
Excellent organisational and time management skills
Effective facilitation skills for meetings and presentations
Proficient verbal and written communication skills in English and the primary language of the supported market
Passionate about emerging technologies, particularly blockchain and related innovations
Bilingual English/Mandarin is required to coordinate with overseas partners and stakeholders

Responsibilities

Oversee and manage the quality of agents’ chat interactions and daily operational tasks to ensure compliance with established standards
Develop and refine service quality specifications for Risk personnel in line with evolving business requirements
Conduct thorough quality inspections for both online and offline operations, adhering to QA standards
Analyse operational and risk data to generate insightful reports and value-added recommendations
Deliver actionable findings and suggestions to operational teams and senior leadership for effective execution
Train team members to deepen their understanding of Standard Operating Procedures (SOP) and quality benchmarks
Collaborate with QA colleagues to perform regular calibration sessions aimed at enhancing QA capabilities and maintaining high standards
Lead and contribute to AI-driven quality assurance projects, including automated evaluations, speech and text analytics, and intelligent QA model deployment to improve efficiency and accuracy
Demonstrate flexibility by working alternative hours, such as evenings, to coordinate with global teams across different jurisdictions

Skills

KYC

Fraud Detection

Risk Operations

Quality Assurance

Data Analysis

SOP

Chat Interactions

Operational Reporting

Binance

Cryptocurrency exchange for trading and earning

About Binance

Binance is a cryptocurrency exchange platform where users can buy, sell, and trade a variety of cryptocurrencies, including Bitcoin and Ethereum. It offers multiple trading options such as Spot, Margin, and Futures markets, along with a peer-to-peer service for direct transactions. Users can also earn interest on their crypto holdings through Binance Earn and trade NFTs in its marketplace. Binance stands out as the largest crypto exchange by trade volume, aiming to provide comprehensive services for both new and experienced traders.

Valletta, MaltaHeadquarters

2017Year Founded

$9.7MTotal Funding

SERIES_ACompany Stage

Crypto & Web3, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Competitive salary

Option to be paid in crypto

Health insurance

Flexible working hours

Remote work for many roles

Company sponsored holidays

Learning and development programs

Free language classes

Relocation support

International transfers mid-career

Risks

Regulatory scrutiny in the U.S. could impact Binance's operations and reputation.

Allegations of internal misconduct may lead to legal complications for Binance.

Expansion into new markets like Brazil poses integration and compliance challenges.

Differentiation

Binance offers a comprehensive range of crypto services, including trading and NFTs.

It is the largest crypto exchange by trade volume, serving over 166 million users.

Binance provides unique products like Binance Earn and a Launchpad for new tokens.

Upsides

Binance benefits from the growing popularity of crypto staking and yield farming.

Increased interest in Layer 2 solutions could boost Binance's trading volume.

Stablecoin adoption for cross-border transactions may increase Binance's trading volumes.

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