Rider Performance and Experience - Associate at Deliveroo

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, LogisticsIndustries

Requirements

At least 3+ years of relevant professional experience within the industry or field
Proficiency in English (must-have) and Arabic/Urdu/Hindi (good-to-have, but not essential)
Exemplary written and verbal communication skills
Proven track record in project-collaboration with minimum stakeholder management
Ability to handle large datasets through G-Suites, Excel and/or reporting tools such as Looker
Strong analytical and problem solving skills
Be able to visualize data and have basic presentation skills
Shows strong traits in being responsible for metrics-reporting and being a team-player
Be committed to goals and driven towards punctual deliverables

Responsibilities

Aid in developing and managing rider performance and fraud policies across the Middle East region
Support in structured reporting on key rider metrics and policies to senior stakeholders
Assist in region-wide improvements to BAU processes and data-deep dives
Collaborate with local teams to optimize rider performance, fine-tune rider management policies and aid maintaining a strong rider proposition across Kuwait, Qatar, and the UAE

Skills

Excel

Looker

Google Workspace

Data Analysis

Data Visualization

Stakeholder Management

Metrics Reporting

Problem Solving

Project Collaboration

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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