Returns Technician Lead at Arrow Electronics

Phoenix, Arizona, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Information TechnologyIndustries

Requirements

2-4 years technical assembly and software loading experience
3+ years working in repairs of computers/servers
Ability to perform complex troubleshooting and repairs of returned computers
Ability to continually stand and walk for entire shift
Capability to regularly bend, twist, stoop, and reach
Ability to consistently lift, handle, and push product and equipment up to 50 lbs
Must be reliable and report consistently to scheduled shift, including overtime hours
Comfortable working in a fast-paced environment with changing priorities
Attention to detail and ability to work within timeframes
Good communication skills
Reading, writing, and understanding of English language
Ability to follow written instructions
Basic computer literacy
Must be comfortable working under safety, quality, and productivity standards
Typically requires 2–5 years of working experience
Ability to identify and resolve production process issues

Responsibilities

Provides work instruction and prioritizes tasks for the team to ensure integration safety, quality, and production objectives and schedules are met
Provides training to the team
Performs complex technician functions including performing complex builds and complex troubleshooting with or without a build plan
Serves as second level technical escalation for area technicians and point of problem resolution on production process issues
Escalates issues and problems to management and/or appropriate support groups as necessary
Performs simple to moderately complex troubleshooting and repairs of returned computing products
Prepares returned product for disassembly and de-integrates returned computer products
Performs software loading, product testing, and system configuration per build plan
Processes and transfers product
Performs Eval/Triage repair and re-integrates products
Creates and applies product labeling, packs-out product, and maintains all product documentation

Skills

Key technologies and capabilities for this role

technical assemblysoftware loadingcomputer repairsserver repairstroubleshootingproduction process resolutionteam trainingwork instructionbasic computer literacyEnglish communication

Questions & Answers

Common questions about this position

What experience is required for the Returns Technician Lead position?

The role requires 2-4 years of technical assembly and software loading experience, plus 3+ years working in repairs of computers/servers, along with the ability to perform complex troubleshooting and repairs.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary for the Returns Technician Lead role?

This information is not specified in the job description.

What physical abilities are needed for this job?

Candidates must be able to continually stand and walk for the entire shift, regularly bend, twist, stoop, and reach, and consistently lift, handle, and push product and equipment up to 50 lbs.

What soft skills or qualities make a strong candidate for this role?

Strong candidates are reliable, comfortable in a fast-paced environment with changing priorities, have attention to detail, good communication skills, and the ability to follow written instructions.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

Land your dream remote job 3x faster with AI

Try Jobo Free