Retail Workforce Management System & Labor Standards Manager at Dollar Tree

Chesapeake, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Bachelor’s degree in Business, Operations, Industrial Engineering, or related field (Master’s preferred)
5+ years of experience in retail workforce management, labor planning, or operations management
Strong expertise in WFM platforms such as Legion, Kronos/UKG, Reflexis, or similar
Proven experience developing and implementing labor standards in a retail environment
Strong analytical and project management skills
Experience with SQL, Power BI, Tableau, or similar reporting/analytics tools
Excellent communication and cross-functional collaboration skills

Responsibilities

Administer, configure, and maintain the WFM system to support scheduling, timekeeping, forecasting, and labor analytics
Partner with IT, HR, and store operations to ensure seamless system performance and integrations with payroll and POS systems
Lead WFM system upgrades, testing, and new feature implementations
Provide training and support to field and store leaders on effective system usage and reporting
Develop, document, and maintain labor standards using time-and-motion studies, productivity data, and industry benchmarks
Collaborate with operations leaders to validate labor standards for new and existing store processes
Build staffing models that align labor needs with forecasted business volume and service level goals
Conduct workload assessments and process improvement initiatives to optimize labor efficiency
Analyze labor performance, productivity, and compliance across all retail locations
Generate actionable insights through dashboards and reports to guide labor planning decisions
Identify trends, risks, and opportunities related to labor cost, schedule adherence, and forecast accuracy
Serve as the subject matter expert for labor planning and workforce management strategy
Partner with Finance, HR, Store Operations, and Merchandising to align labor strategy with business priorities
Provide strategic recommendations to executive leadership to support long-term labor optimization initiatives

Skills

Legion

Kronos

UKG

Reflexis

Workforce Management Systems

Labor Standards

Time-and-Motion Studies

Staffing Models

Forecasting

Scheduling

Labor Analytics

Dashboards

Reporting

Process Improvement

Dollar Tree

Value retailer offering low-cost everyday items

About Dollar Tree

Dollar Tree operates over 8,000 stores and 25 distribution centers, providing a variety of products such as party supplies, home décor, health and beauty items, seasonal goods, and food at low prices. The company sources its merchandise globally, allowing it to offer high-value items that appeal to customers looking for affordable everyday and holiday essentials. Unlike many retailers, Dollar Tree maintains a strict pricing model where most items are priced at one dollar, which helps attract a diverse customer base. The company's goal is to adapt to market changes while ensuring customer satisfaction through a dedicated workforce and creative strategies.

Chesapeake, VirginiaHeadquarters

1986Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Dollarama could impact Dollar Tree's market share.

The multi-price strategy might alienate traditional Dollar Tree customers.

Economic pressures could reduce demand for non-essential product lines.

Differentiation

Dollar Tree offers a wide range of products at extreme value prices.

The company sources merchandise globally to provide high-value items at low costs.

Dollar Tree operates over 8,000 stores across the U.S. and Canada.

Upsides

Expansion of private label brands can increase profit margins and customer loyalty.

Enhancing e-commerce capabilities can capture a larger share of the online retail market.

Partnerships with local suppliers can reduce supply chain disruptions.

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