Retail Parts Pro at Advance Auto Parts

Horn Lake, Mississippi, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive RetailIndustries

Requirements

Expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge
Ability for advanced identification, troubleshooting, and project assistance for DIY customers
Ability to source parts from numerous places including special order, FDO, second source, etc
In-depth knowledge of store inventory and maintenance processes
ASE P2 certified or ASE ready equivalent
Advanced solution, project, and product quality recommendation ability
Advanced parts lookup and sourcing skills
Advanced selling skills for DIY
Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals; write simple correspondence
Understand and execute instructions in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately (add, subtract, multiply, divide with whole numbers, fractions, decimals)
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends
3-5 years of prior automotive parts experience
Proven sales ability with experience in customer transactions
Valid driver's license
ASE certification preferred

Responsibilities

Provide GAS2 selling experience for DIY customer visits and phone calls
Achieve personal/store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)
Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc
Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
Provide DIY services including battery installation, testing, wiper installs, etc

Skills

Key technologies and capabilities for this role

GAS2 sellingbattery installationwiper installsinventory managementcycle countsPOS systemsparts lookupdiagnostic equipmentASE P2 certifiedautomotive systems knowledge

Questions & Answers

Common questions about this position

What are the key responsibilities of a Retail Parts Pro?

Primary responsibilities include providing GAS2 selling experience for DIY customers, achieving sales goals, managing DIY services like battery installation and wiper installs, ensuring customer service and store standards, and handling key holder duties. Secondary responsibilities involve assisting with inventory processes and maintaining store cleanliness.

What essential skills are needed for this role?

Essential skills include working knowledge of automotive systems and diagnostics, ability to speak and write English effectively, reading and interpreting documents, using basic math, proficiency with Microsoft Word and Excel, strong organizational skills, and completing the Parts Knowledge Assessment.

Is this a full-time position?

Yes, the position is full-time.

What is the compensation or salary for this role?

This information is not specified in the job description.

What certifications or success factors are important for this job?

Success factors include friendly communication, parts and automotive knowledge, safety skills, operating inventory and POS systems, expertise in testing equipment, ASE P2 certified or equivalent, and advanced selling and sourcing abilities.