Retail Parts Pro at Advance Auto Parts

Appleton, Wisconsin, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive RetailIndustries

Requirements

ASE P2 certified or ASE ready equivalent (preferred)
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
Successfully complete the Parts Knowledge Assessment
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals
Ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or diagram form
Use basic math accurately (add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, decimals)
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends as needed
Valid driver's license
Expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge
Advanced identification, troubleshooting, and project assistance for DIY customers
Ability to source parts from numerous places (special order, FDO, second source, etc.)
In-depth knowledge of store inventory and maintenance processes
Friendly communication
Safety knowledge and skills
Ability to operate inventory systems, store equipment, POS, and parts lookup systems
Expert at testing and diagnostic equipment for DIY services
Advanced solution, project, and product quality recommendation ability
Advanced parts lookup and sourcing skills
Advanced selling skills for DIY

Responsibilities

Provide GAS2 selling experience for DIY customer visits and phone calls
Achieve personal/store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)
Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc
Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
Provide DIY services including battery installation, testing, wiper installs, etc

Skills

Key technologies and capabilities for this role

GAS2 sellingparts lookup systemsPOS systemsinventory systemsbattery installationbattery testingwiper installationdiagnostic equipmentautomotive systems knowledgeASE P2store inventory managementcustomer service

Questions & Answers

Common questions about this position

What is the employment type for the Retail Parts Pro position?

The position is full time.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What are the key skills required for the Retail Parts Pro role?

Required skills include working knowledge of automotive systems and diagnostic ability, ASE P2 certified or equivalent, advanced parts lookup and sourcing, operating POS and parts lookup systems, and proficiency with Microsoft Word and Excel.

What does the company culture emphasize for this position?

The company emphasizes high standards of customer service, friendly communication, safety knowledge, and maintaining store cleanliness and appearance.

What makes a strong candidate for the Retail Parts Pro position?

Strong candidates have expert knowledge of automotive parts and systems, ASE P2 certification or equivalent, advanced selling and troubleshooting skills for DIY customers, and the ability to successfully complete the Parts Knowledge Assessment.