Retail Master Club Fitter at Dick's Sporting Goods

Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

1-3 years retail experience preferred
1-3 years golf industry experience preferred
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented

Responsibilities

Builds golfer relationships and works one-on-one with the golfer and teammate to ensure a positive club fitting experience
Supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution, and profit and loss controls by overseeing the sales effort in their department
Trains and certifies all club fitters
Focuses on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc
Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicates the results to the teammates
Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested
Monitors the sales, customer service and operational efforts of the selling floor
Acts as point of contact for customers and teammates to provide golf services knowledge and communicates the company’s golf services standards
Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising
Manages store services sales by performing customer club fittings and repairs
Trains teammates on all aspects of services; specialized selling techniques, services technology, etc
Ensures department scheduling, workplace and daily teammate assignments are on task
Helps communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc
Assists the store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier
Plans and executes all golf directives
Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for
Complies with all federal, state, and local regulations regarding store operations
Performs all other tasks assigned by management

Skills

Key technologies and capabilities for this role

Club FittingGolf SalesCustomer ServiceSales TrainingProduct KnowledgeClub RepairSales AnalysisGolf Services

Questions & Answers

Common questions about this position

Is this position full-time or part-time?

This is a part-time position.

Is remote work an option for the Retail Master Club Fitter role?

This information is not specified in the job description.

What are the key responsibilities of the Retail Master Club Fitter?

The role involves building golfer relationships, providing club fittings and repairs, training and certifying club fitters, analyzing sales data, and driving sales in golf services like simulators, putting greens, special orders, and accessories.

What is the company culture like at DICK’S Sporting Goods?

The company believes in how positively sports can change lives, commits to creating an inclusive and diverse workforce reflecting the communities served, and values teammates who play a critical role in building confidence and excitement for athletes.

What traits make a strong candidate for this role?

Strong candidates exhibit teammate traits that drive success, including building relationships with diplomacy and tact, analyzing sales data, training others, maintaining product knowledge, and managing operations effectively.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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