Retail Golf Club Tech at Dick's Sporting Goods

East Hanover, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour)
Ability to work extended periods of time (up to 4 hours) standing or walking
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously)
Teammate traits: Ensures Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decision-Making Abilities, Action-Oriented

Responsibilities

Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments
Performs club fitting and club performance modifications through use of club fitting equipment
Provides product and service recommendations according to customer’s needs
Manages workflow for all customer services including establishing turn-around times to meet customer’s needs
Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc
Manages golf service supply inventory by accurately tracking shop usage
Completes, organizes, and stores all customers’ work orders
Provides a high level of customer service within the golf area
Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards
Maintains and participates in all recovery and cleanliness standards
Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures
Maintains confidentiality of all Company information
Takes an all-hands-on-deck approach to support the team across the store
Performs other tasks as assigned by management

Skills

Key technologies and capabilities for this role

re-grippingre-shaftingloft adjustmentlie adjustmentclub fittingclub fitting equipmentinventory managementcustomer servicemerchandise presentationloss prevention

Questions & Answers

Common questions about this position

What is the pay range for the Retail Golf Club Tech position?

The targeted pay range is $15.50 - $24.25, with starting rate varying based on factors like location, experience, and position.

Is this a remote or in-office position?

This information is not specified in the job description.

What skills or abilities are required for this role?

The role requires ability to perform golf club repairs like re-gripping and re-shafting, use club fitting equipment, manage workflow and inventory, and provide high-level customer service. Physical abilities include standing, bending, lifting 15-35 lbs occasionally, and working extended periods.

What is the company culture like at Golf Galaxy?

The culture emphasizes creating an inclusive and diverse workforce, passion for golf, innovative technology for fittings, and teammate traits like accountability, customer-focus, collaboration, trust, decision-making, and action-oriented behavior.

What makes a strong candidate for this Retail Golf Club Tech role?

Strong candidates are passionate about golf, eager to help customers, possess high execution standards, and demonstrate teammate traits like customer-focus, collaboration, and action-orientation, along with physical abilities to handle the demands of club repairs and store support.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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