Retail Customer Service Representative - Youngstown, OH at Energy Solutions

Youngstown, Ohio, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EnergyIndustries

Requirements

High school diploma or equivalent
Exceptional communication and interpersonal skills
Strong problem-solving abilities and capacity to think swiftly in dynamic situations
Capability to manage challenging scenarios involving dissatisfied customers with professionalism and empathy
Adept at multitasking and excelling in a fast-paced environment
Willingness to work flexible hours, including evenings and weekends
Experience in customer service is advantageous (not a prerequisite; NOT a call center)
Knowledge of the energy sector is a valuable asset

Responsibilities

Respond to customer inquiries and provide information about products, services, and billing in a retail sales setting
Maintain accurate and detailed customer records and interactions
Collaborate with other teams to ensure prompt and effective resolution of customer issues
Stay up-to-date on products, services, and industry trends
Adhere to company policies and procedures at all times

Skills

Key technologies and capabilities for this role

Customer ServiceCommunicationInterpersonal SkillsProblem-SolvingMultitaskingRetail SalesCustomer Records

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position in Youngstown, OH, with no remote work option.

What benefits are offered for this role?

Benefits include paid training, rapid advancement opportunities, and a professional sales training curriculum.

What skills and qualifications are required for this position?

A high school diploma or equivalent is mandatory, with advantageous customer service experience. Key skills include exceptional communication and interpersonal skills, strong problem-solving abilities, multitasking in a fast-paced environment, and handling challenging customer scenarios professionally.

What is the work schedule like for this role?

The role requires a willingness to work flexible hours, including evenings and weekends.

What makes a strong candidate for this customer service representative position?

Strong candidates have energy sector knowledge as a valuable asset, demonstrate professionalism and empathy with dissatisfied customers, and thrive in dynamic, fast-paced retail settings without call center experience.

Energy Solutions

Provides market-based energy and environmental solutions

About Energy Solutions

Energy Solutions focuses on creating large-scale environmental impacts through cost-effective solutions for carbon, energy, and water management. The company works with energy providers, government agencies, and businesses to improve their environmental footprint by offering expertise in energy efficiency, demand management, distributed energy resources, and clean transportation. Their approach involves identifying new technologies and collaborating with partners to accelerate market adoption and establish quality standards. Energy Solutions generates revenue by providing market-driven programs that help clients achieve energy savings and comply with regulations. With over 20 years of experience, the company is known for its reliability and commitment to meeting client needs while delivering significant energy savings and environmental benefits.

Oakland, CaliforniaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

Energy, Social ImpactIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Remote Work Options

Paid Sick Leave

Paid Holidays

Paid Vacation

Risks

Emerging startups with advanced technologies increase competition in the clean energy sector.

Potential regulatory changes could impact program offerings and require adjustments.

Rising costs of raw materials may affect pricing strategy and profit margins.

Differentiation

Over 25 years of experience in energy and environmental management solutions.

Strong partnerships with governments to establish quality standards for new technologies.

Focus on market-driven, scalable solutions for significant environmental impact.

Upsides

Increased demand for energy management due to smart grid technology adoption.

Opportunities in clean transportation and carbon management from green hydrogen rise.

Growing corporate sustainability commitments boost demand for energy efficiency services.

Land your dream remote job 3x faster with AI

Try Jobo Free