Restaurant and Cafe Manager - Eataly Cafe Hudson Yards at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Food and Beverage, RetailIndustries

Requirements

2+ years of experience supervising a café or quick service operation
Experience and knowledge in coffee and coffee production
Excellent communication and team leadership skills
Outstanding analytical and problem-solving skills
Proficiency in Microsoft Office
Ability to stand, bend, reach and be mobile for up to 4 hours
Ability to lift up to 20 lbs
Ability to operate a commercial espresso machine
Food Handlers License and Serv-Safe Certification (a plus)
Hospitality experience preferred

Responsibilities

Lead the team to meet all business objectives while delivering outstanding service
Oversee all aspects of the Caffe in back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas
Oversee daily operations to ensure standards for guest service, employee practices, financial performance, operational efficiency, and health and safety
Engage with Caffe employees in a hands-on capacity to foster teamwork and operational excellence
Motivate, inspire, and develop team through setting clear expectations and leading by example
Fulfill guest needs by actively participating in service operations such as barista, cashier, gelato, dining area maintenance, etc
Ensure adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations
Collaborate closely with the Director of Operations Eataly Caffe to develop, implement, and monitor standard operating procedures
Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance
Employ a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data
Assist in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume
Actively recruit and train Caffe team members in collaboration with HR and Talent Acquisition teams
Act as a brand ambassador for Eataly, representing the store to the community and guests
Oversee full-service bar operations
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

hospitality managementteam leadershipcustomer servicefood safetyinventory managementcost controloperational efficiencybarista operationscashieringhealth regulationsbusiness analytics

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What experience is required for the Café Manager role?

Candidates need 2+ years of experience supervising a café or quick service operation, experience and knowledge in coffee and coffee production, plus hospitality experience is preferred.

What skills are essential for this job?

Excellent communication and team leadership skills, outstanding analytical and problem-solving skills, and proficiency in Microsoft Office are required, along with the ability to operate a commercial espresso machine.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the Café Manager position?

A strong candidate has 2+ years supervising café or quick service operations, deep knowledge of coffee production, hospitality experience, and skills in team leadership, analytics, and hands-on service roles like barista.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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