Residential Installation & Service Technician at Comcast

Rutland, Vermont, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Functions in an entry-level position with increasing proficiency and decreasing onsite supervision
Achieves required training, certifications, safety requirements, and continued education for current role and advancement
Obtains and maintains appropriate licensing and/or background checks based on federal, state, or municipality requirements
Demonstrates ability to navigate digital tools including work order management and digital diagnostics
Uses sound judgment in decision-making, problem-solving, project management, and accepts ownership of decisions and actions
Performs jobs from high places (on poles)

Responsibilities

Performs installations and changes of service for voice, video, and data, adhering to company procedures, safe work practices, NEC, NESC, and local ordinances
Completes all required customer interactions
Performs service calls and troubleshoots the drop from the tap to customer's equipment
Assesses and designs basic home networks using coaxial cable, Ethernet, Wi-Fi, and MoCA based on customer needs
Completes associated record keeping in a timely manner for customer accounts
Determines service acceptability, confirms quality via tests, and adjusts/fixes service for optimal customer experience
For Wi-Fi installations/trouble calls: determines device placement, Wi-Fi network design considering channels, interference, and utilization; selects device options; provides advanced customer education
Communicates, engages customers, and educates on products/services including channel lineup, apps, equipment use, consumer devices, and company policies
Cleans, maintains, and stocks vehicle/equipment; reports vehicle repair needs, accidents, losses, injuries, or property damage to supervisor and customer
Reconciles with warehouse regarding issued CPE
Properly operates and maintains installation tools, technology, and equipment (e.g., hand tools, power tools, meters, ladders)
Completes field assessments and meets/exceeds company standards/metrics

Skills

Broadband Installation

Troubleshooting

Coaxial Cable

Ethernet

Wi-Fi Networks

NEC Compliance

NESC Compliance

Home Network Design

Service Calls

Field Assessments

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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