Residential Installation & Service Technician at Comcast

Dothan, Alabama, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, MediaIndustries

Requirements

Functions in an entry-level position with increasing proficiency and decreasing onsite supervision
Achieves required training, certifications, safety requirements, and continued education for current role and advancement
Obtains and maintains appropriate licensing and/or background checks based on federal, state, or municipality requirements
Demonstrates ability to navigate digital tools including work order management and digital diagnostics
Adheres to company procedures, safe work practices, National Electric Code (NEC), National Electric Safety Code (NESC), and local ordinances

Responsibilities

Performs installations and changes of service for voice, video, and data services while adhering to procedures, codes, and ordinances
Completes all required customer interactions
Performs service calls and troubleshoots the drop from the tap to the customer's equipment
Assesses and designs basic home networks using coaxial cable, Ethernet, Wi-Fi, and MoCA based on customer needs
Completes associated record keeping in a timely manner for customer accounts
Determines service acceptability, confirms quality via tests, and adjusts or fixes service
Supports Wi-Fi installations by determining device placement, network design considering channels, interference, and utilization; provides advanced customer education
Communicates, engages, and educates customers on products, services, channel lineup, applications, equipment use, consumer devices, and company policies
Cleans, maintains, and stocks vehicle and equipment; reports vehicle repairs, accidents, losses, injuries, or property damage
Reconciles with warehouse regarding issued CPE (customer premise equipment)
Properly operates and maintains installation tools, technology, and equipment (e.g., hand tools, power tools, meters, ladders)

Skills

broadband installation

troubleshooting

voice services

video services

data services

NEC

NESC

field assessments

customer service

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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