Residential Installation & Service Technician at Comcast

Savannah, Georgia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Telecommunications, MediaIndustries

Requirements

Functions in an entry-level position with increasing proficiency and decreasing onsite supervision
Achieves required training, certifications, safety requirements, and continued employment contingencies
Obtains and maintains appropriate licensing and/or background checks based on federal, state, or municipality requirements
Demonstrates ability to navigate digital tools including work order management and digital diagnostics
Uses sound judgment in decision-making, problem-solving, project management, and accepts ownership of decisions
Performs jobs from high places (e.g., using ladders)

Responsibilities

Performs installations and changes of service, adhering to company procedures, safe work practices, NEC, NESC, and local ordinances
Completes all customer interactions as required
Performs service calls and troubleshoots the drop from the tap to the customer's equipment
Assesses and designs basic home networks using coaxial cable, Ethernet, Wi-Fi, and MoCA based on customer needs
Completes associated record keeping in a timely manner for customer account entry
Determines acceptability of service, reviews quality via tests, and adjusts/fixes service for optimal customer experience
Supports Wi-Fi installation/trouble calls by determining device placement, Wi-Fi network design (considering channels, interference, utilization), and advanced customer education
Communicates, engages, and educates customers on products/services, including channel lineup, applications, equipment use, consumer devices, and company policies
Cleans, maintains, and stocks vehicle/equipment; reports vehicle repairs, accidents, losses, injuries, or property damage
Reconciles with warehouse regarding issued CPE
Properly operates and maintains installation tools, technology, and equipment (e.g., hand tools, power tools, meters, ladders)

Skills

Key technologies and capabilities for this role

Broadband InstallationTroubleshootingCoaxial CableEthernetWi-FiHome NetworksNECNESC

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Is remote work available for this role?

This information is not specified in the job description.

What skills are required for the Residential Installation & Service Technician role?

The role requires skills in broadband installation and troubleshooting for voice, video, and data services, assessing and designing home networks using coaxial cable, Ethernet, Wi-Fi, and MoCA, and knowledge of Wi-Fi network design including channels and interference.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation to revolutionize industries, and leading the future in media and technology, driven by remarkable people who deliver cutting-edge products and services.

What makes a strong candidate for this technician position?

Strong candidates will achieve required training, certifications, and safety requirements, demonstrate increasing proficiency with decreasing supervision, and adhere to company procedures, NEC, NESC, and local ordinances.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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