Resident Services Coordinator (LA AFB) at WinnCompanies

San Pedro, California, United States

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$39,728 – $47,840Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Military Housing, Property ManagementIndustries

Requirements

High school diploma or GED equivalent
Less than 1 year of relevant work experience
A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
Proficient with web-based applications and computer systems such as Microsoft Office Suite
Excellent customer service skills
Solid organizational and administrative skills
Ability to manage multiple assignments and tasks
Ability to work with a diverse group of people and personalities
REAL ID compliant driver's license/ID required effective May 7, 2025, to access the federal facility

Responsibilities

Conduct move out assessments with departing residents and assess any charge for damages
Administer move-in paperwork and home inspections with residents
Answer resident questions and assist in resolving resident complaints. Provide high standard of customer service to residents through a prompt and courteous response to all inquiries
Monitor curb appeal throughout the community and office and maintain the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards
Assist in the inspections of vacant homes and take appropriate action to prepare them for rent-ready status
Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs
Provide administrative support at the community center
Develop and maintain strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program
Conduct neighborhood tours and home showings for qualified potential residents
Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures

Skills

Key technologies and capabilities for this role

Customer ServiceResident RelationsProperty InspectionsMove-in CoordinationMove-out AssessmentsCommunity Standards EnforcementEvent CoordinationAdministrative SupportCRMLease Documentation

Questions & Answers

Common questions about this position

What is the pay range for the Resident Services Coordinator position?

The pay range is $19.10-$23.00 per hour, dependent on experience.

Is this position remote or on-site?

This is an on-site position located at Tierra Vista Communities - LA Air Force Base in San Pedro, CA, at a federal facility requiring a REAL ID compliant driver's license/ID effective May 7, 2025.

What skills are required for this role?

Required skills include excellent customer service, solid organizational and administrative skills, proficiency with web-based applications and Microsoft Office Suite, ability to manage multiple tasks, and working with diverse groups.

What benefits are offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Resident Services Coordinator role?

Strong candidates have a high school diploma or GED, less than 1 year of relevant experience, a valid driver's license, and preferred qualifications like an Associate's degree in business, property management experience, or familiarity with Yardi or RealPage software.

WinnCompanies

Property development and management services

About WinnCompanies

WinnCompanies stands out as an excellent workplace due to its commitment to enhancing community living through advanced property management technologies. This organization not only focuses on creating meaningful living experiences but also fosters a culture that values innovative approaches in property development. Working here means joining a team dedicated to quality in the real estate sector, with a consistent effort towards optimizing resident satisfaction and property performance.

Washington St, Boston, MA 02108, USAHeadquarters

1971Year Founded

$1.4MTotal Funding

SEEDCompany Stage

Real EstateIndustries

1,001-5,000Employees