Resident Relations Associate (Residential) at CIM Group

Los Angeles, California, United States

CIM Group Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Real EstateIndustries

Requirements

  • High School Diploma required
  • Prior experience in residential real estate preferred
  • Proficient in Microsoft Office, especially Excel and Word
  • Experience in Yardi or comparable software a plus
  • Operate standard office equipment
  • Detail oriented, deadline driven and ability to manage multiple tasks
  • Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility
  • Ability to apply common-sense understanding to carry out instructions
  • Ability to solve practical problems
  • Ability to communicate effectively, both written and verbal
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence and/or reports

Responsibilities

  • Assist the Property Manager in addressing the needs of the property and its residents
  • Address resident complaints and maintenance requests
  • Schedule appointments for repairs and for meetings with residents
  • Prepare correspondence and notices
  • Prepare paperwork with respect to resident accounts
  • Follow up with residents to guarantee the work orders are being done correctly and expeditiously
  • Assist with rent increases, late payments/collections, evictions and the move-in/out process
  • Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed
  • Such other tasks or assignments as may be required by management

Skills

Key technologies and capabilities for this role

Customer ServiceResident RelationsProperty ManagementLeasingMaintenance CoordinationAdministrative SupportLease AdministrationCollections

Questions & Answers

Common questions about this position

What experience is required for the Resident Relations Associate position?

A High School Diploma is required, with prior experience in residential real estate preferred. Proficiency in Microsoft Office, especially Excel and Word, is needed, and experience in Yardi or comparable software is a plus.

What are the key skills needed for this role?

The role requires being detail oriented, deadline driven, and able to manage multiple tasks, work independently, communicate effectively both written and verbal, and solve practical problems.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the company culture like at CIM Group?

CIM Group is community-focused with a diverse team of over 1,000 employees working together to create value in real assets and enhance communities. They emphasize collective efforts and providing well-rounded support and resources.

CIM Group

Real estate and infrastructure development and management

About CIM Group

CIM Group focuses on real estate and infrastructure, operating as an owner, operator, lender, and developer. The company targets urban areas with significant growth potential, acquiring, developing, and managing properties while also providing loans for real estate projects. Revenue is generated through property rentals, sales, and lending activities. CIM serves a variety of clients, including investors, businesses, and community organizations, and has worked on notable projects like the Dolby Theatre in Hollywood and the Tribune Tower in Chicago. What sets CIM apart from competitors is its strong commitment to community engagement, demonstrated through initiatives such as preparing meals for those with chronic illnesses and creating community gardens. The goal of CIM Group is to be the leading partner for investors and users of real assets that benefit communities.

Los Angeles, CaliforniaHeadquarters
1994Year Founded
$559.3MTotal Funding
DEBT_FINANCINGCompany Stage
Government & Public Sector, Real EstateIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Bereavement Leave
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Paid Parental Leave
Professional Development Budget
Wellness Program
Volunteer Time Off

Risks

Rising interest rates could impact CIM's real estate financing costs.
Remote work trends may reduce demand for CIM's commercial office spaces.
Stricter environmental regulations could increase compliance costs for CIM.

Differentiation

CIM Group focuses on community impact through real estate and infrastructure projects.
The company integrates ESG initiatives into its investment and development strategies.
CIM's diverse expertise spans from due diligence to asset disposition.

Upsides

CIM benefits from increased demand for mixed-use developments in urban areas.
The trend towards sustainable building practices aligns with CIM's ESG focus.
CIM's integration of smart technology attracts tenants and buyers.

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