Research Program Manager

San Diego, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess at least 2 years of experience contributing to cross-functional projects or programs, preferably in research, design, or product environments, and a Bachelor’s degree or equivalent practical experience. They should also have experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, along with strong communication skills and the ability to synthesize information and influence stakeholders at all levels.

Responsibilities

The Research Operations Program Manager will bring structure, clarity, and momentum to projects and programs that enable team effectiveness, support tool and vendor procurement processes by gathering requirements and assisting in implementation, evolve the UXR new hire onboarding experience, oversee the end-to-end OKR planning and reporting process for the research team, and ensure strong internal alignment by building relationships with key operational partners and keeping communication channels open across teams.

Skills

Program Management

UX Research

Operational Excellence

Cross-functional Collaboration

Process Optimization

Stakeholder Alignment

Scalability Solutions

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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