Job Description: Research & Data Administrator

Employment Type: Full-time

Location Type: Remote (with hybrid requirements during initial training)

Location: Heredia office (Ultrapark LAG, Edificio 2, piso 1, oficina 1, Ulloa, Lagunilla), Costa Rica

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Position Overview

Are you detail-oriented, enjoy solving puzzles, and excel at customer-centric communication? Procore's Scout Research Team is seeking a Research & Data Administrator to ensure customers receive legally compliant documents. This role involves partnering with the team and Customer Success to correct data, fill information gaps, and maintain accuracy through effective communication. You will learn to utilize construction databases and research project information to enhance data completeness.

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Responsibilities

• Search property information using online county websites and other internal/external tools.
• Interact with customers and construction companies via telephone and email.
• Work on deadlines prioritized by our Service Level Agreements (SLAs) with customers.
• Update job information in our database through data entry.
• Correct inaccuracies and fill in data gaps based on customer requirements.

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Requirements

• Fluent English speaker (verification via assessment).
• Ability to communicate optimistically, clearly, and successfully with clients, handling inquiries with professionalism (verification via assessment).
• Proactive problem-solving skills.
• Analytical capabilities.
• Strong attention to detail and precision in work.
• Ability to work at a quick and efficient pace.
• Capacity to think on your feet and maintain a customer service perspective.
• Hard-working attitude and willingness to step outside your comfort zone.
• Comfort with routine, ability to follow tasks and schedules independently.
• Enthusiasm for learning new tools/software and leveraging technology for efficiency.
• Ability to work independently while also collaborating with a team for ideas and questions.

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Hybrid Work Arrangement

• Initial Training Period (approx. 3 months): 3 days in the office, 2 days working from home per week.
• Post-Training: In-office presence required only twice per month.

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About Procore Technologies

Procore is building the software that builds the world, providing cloud-based construction management software. We empower clients to build skyscrapers, hospitals, retail centers, airports, housing complexes, and more, more efficiently. Our culture encourages ownership of work and provides resources for trying new ideas.

We are an equal-opportunity employer committed to diversity and inclusion. We do not tolerate discrimination based on gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran, or any other classification protected by law.

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Application Instructions

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