Repair Technician at Semtech

Richmond, British Columbia, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Semiconductors, TelecommunicationsIndustries

Requirements

5 years’ relevant work experience in enterprise technology operations or customer service, developing and managing customer relationships
Experience in the field of electronics manufacturing test, equipment maintenance and repair
Knowledge of wireless communication technology
Working experience with basic RF measurement techniques
Familiar with the operation of RF test equipment, such as RF power meter, signal generator
4G/5G cellular device testing is a desired asset
Proficient in spoken and written English with good communication skills using tools such as email and MS Teams
Microsoft Office skills for documentation
Highly analytical, passionate technician with strong customer service orientation, genuine care for quality workmanship, excellent problem-solving abilities
Self-motivated, organized, patient, and skilled in customer communication
Good team player and willing to work under pressure
Associate (2 years diploma) or Bachelor’s degree in Science/Engineering (desired)
Knowledge of test equipment with GPIB control (desired)
Lab computer experience, including test program installation, debugging; Ethernet connection setup (desired)

Responsibilities

Follow the rework process for customer RMA returns while delivering high-quality repair services to both local and overseas clients
Operate RMA repair line equipment to perform comprehensive daily testing and repair activities, ensuring timely fulfillment of customer RMA requests and adherence to service level agreements
Process and follow up customer service orders, database entry and logistics problem solving
Conduct repair line updates, moves, new setups following Semtech RMA process
Identify and escalate repair line problems/issues
Work with other departments such as Operations, Quality, Engineering, Finance, Logistics, Product Management to ensure timely resolution of customer requests and problems
Collaborate with quality and factory team to conduct failure mode analysis when required
Support the testing and refurbishment of Semtech devices returned from the field, ensuring timely fulfillment of customer RMA requests
Execute daily RMA repair operations, including equipment setup, operation, maintenance, and troubleshooting of test systems
Perform detailed device triage, technical verification, functional validation, and final quality control inspections to confirm all returned units meet performance and quality standards
Coordinate inbound and outbound shipping logistics, maintaining accurate and up-to-date records in RMA databases and tracking systems

Skills

Key technologies and capabilities for this role

RMA processingelectronics repairtest equipment operationRF measurementsRF power metersignal generator4G5Gwireless communicationtroubleshootingfailure mode analysisdatabase entryshipping logistics

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position is onsite in Richmond, BC, Canada.

What are the minimum qualifications for the Repair Technician role?

Candidates need 5 years’ relevant work experience in enterprise technology operations or customer service, experience in electronics manufacturing test, equipment maintenance and repair, knowledge of wireless communication technology, and working experience with basic RF measurement techniques and RF test equipment.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team collaboration is expected in this role?

The role involves working with other departments such as Operations, Quality, Engineering, Finance, Logistics, and Product Management, as well as collaborating with the quality and factory team on failure mode analysis, and being a good team player.

What makes a strong candidate for this Repair Technician position?

Strong candidates have an Associate or Bachelor’s degree in Science/Engineering, knowledge of test equipment with GPIB control, and lab computer experience including test program installation, debugging, and Ethernet setup, along with being highly analytical, self-motivated, and skilled in customer communication.

Semtech

High-performance semiconductors and IoT solutions

About Semtech

Semtech Corporation focuses on high-performance semiconductors, IoT systems, and cloud connectivity services. Its products include the XR60 5G Router Solution for reliable networking and LoRa technology for efficient IoT applications that support decarbonization. The BlueRiver platform enables the transmission of high-quality video over Ethernet, catering to the audiovisual industry. Semtech aims to provide advanced solutions that enhance connectivity and sustainability across various sectors.

Camarillo, CaliforniaHeadquarters

1960Year Founded

$557MTotal Funding

IPOCompany Stage

Automotive & Transportation, Hardware, Energy, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from Cisco and Huawei in the IoT market.

Semiconductor industry talent shortage may impact Semtech's innovation capabilities.

Rising raw material costs could squeeze Semtech's profit margins.

Differentiation

Semtech's LoRa technology aids global decarbonization through efficient IoT applications.

The BlueRiver platform enables zero-latency Ultra HD 4K HDR video over Ethernet.

Semtech's XR60 5G Router Solution offers robust 5G and Wi-Fi 6 performance.

Upsides

Growing demand for IoT solutions in elder care boosts Semtech's healthcare market potential.

Financial institutions' investments indicate strong market confidence in Semtech's growth.

Partnership with Nvidia enhances Semtech's position in high-performance computing.

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