Customer Success Manager (Remote)
PerconaFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have a Bachelor's degree, excellent English composition skills, and a minimum of 1-2 years of relevant work experience. Strong written and verbal communication skills, knowledge of the evolving digital marketing landscape, and technical knowledge of multiple email marketing platforms are also required.
The Customer Success Manager will serve as the primary point of contact for clients, manage account relationships, and oversee project execution and integration of content strategies. Responsibilities include reviewing creative work, providing feedback to production teams, onboarding and supporting users of the Brafton Content Marketing Platform, and collaborating with sales teams to drive upsells. The role also involves creating and maintaining client schedules, leading client check-ins, ensuring timely delivery of tasks, escalating and resolving issues, and providing consultative advice on best practices.
Marketplace for buying and selling small businesses
BatonMarket.com is a marketplace for buying and selling small businesses, providing a user-friendly platform for small business owners and potential buyers. They offer free business valuations by a Chartered Financial Analyst and ensure all listings are verified with financial data, making the buying process more efficient. BatonMarket.com stands out by charging fees to a network of partners for additional services, allowing them to provide essential services at no cost to business owners. Their goal is to facilitate smooth transactions and support small business owners in improving their operations.