Remote Customer Success Manager - Mexico at Baton

Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, Content MarketingIndustries

Requirements

Candidates should have a Bachelor's degree, excellent English composition skills, and a minimum of 1-2 years of relevant work experience. Strong written and verbal communication skills, knowledge of the evolving digital marketing landscape, and technical knowledge of multiple email marketing platforms are also required.

Responsibilities

The Customer Success Manager will serve as the primary point of contact for clients, manage account relationships, and oversee project execution and integration of content strategies. Responsibilities include reviewing creative work, providing feedback to production teams, onboarding and supporting users of the Brafton Content Marketing Platform, and collaborating with sales teams to drive upsells. The role also involves creating and maintaining client schedules, leading client check-ins, ensuring timely delivery of tasks, escalating and resolving issues, and providing consultative advice on best practices.

Skills

Customer Success

Account Management

Project Management

Content Strategy

Digital Marketing

SEO

Social Media Engagement

Client Relationship Management

Onboarding

Training

Platform Management

Organizational Skills

Baton

Marketplace for buying and selling small businesses

About Baton

BatonMarket.com is a marketplace for buying and selling small businesses, providing a user-friendly platform for small business owners and potential buyers. They offer free business valuations by a Chartered Financial Analyst and ensure all listings are verified with financial data, making the buying process more efficient. BatonMarket.com stands out by charging fees to a network of partners for additional services, allowing them to provide essential services at no cost to business owners. Their goal is to facilitate smooth transactions and support small business owners in improving their operations.

Richmond, MassachusettsHeadquarters

2021Year Founded

$5.4MTotal Funding

SEEDCompany Stage

Consulting, Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Flexible Work Hours

Mental Health Support

Parental Leave

Risks

Emerging platforms like MicroAcquire increase competition in the SMB acquisition market.

Reliance on partner fees may be threatened if partners bypass Baton.

Economic downturns could reduce small business sales, affecting Baton's transaction volume.

Differentiation

Baton offers free business valuations by a Chartered Financial Analyst.

Baton provides verified listings with 3-5 years of financial data.

Baton facilitates productive introductions between buyers and sellers.

Upsides

Baton raised $2.8M, indicating strong investor confidence.

Baton generated 500 free valuations, showing high demand for their services.

Baton leverages AI to offer 4 million business estimates, enhancing valuation accuracy.

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