Regulatory Operations Specialist at Bandwidth

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Regulatory ComplianceIndustries

Requirements

Bachelor’s degree (legal background preferred)
Experience working in the telecommunications industry and strong interest in technological developments
Advanced experience with data analysis tools and software, such as Excel (including expertise in pivot tables and complex formulas), SQL, or specialised analytics platforms like Power BI
Experience in preparing data for analysis by cleaning, organising, and transforming raw data into a usable format
Strong analytical and logical reasoning skills
Natural curiosity and critical thinking skills to produce evidence-informed decisions
Ability to work within a team environment and cross-collaborate with other departments
Tech savvy with a know-how attitude
Ability to be flexible and receptive to changing process demands
Phenomenal communicator with excellent written, verbal, and visual communication skills and attention to detail
Customer-centric with the ability to understand customer needs
Experience building strong cross-functional relationships

Responsibilities

First line of support to answer Law Enforcement Authorities (LEA) and National Authorities: understand the nature of the case, gather information, and respond on time
Data analysis and reporting: compile and analyse statistical data to prepare comprehensive reports for submission to the National Regulatory Authority (NRA)
Prepare and submit applications for numbering resources upon request from internal departments; maintain and keep the numbering manual up to date
Lead proactive measures towards customers to ensure compliance and reduce the number of requests from Law Enforcement regarding numbering misuse
Ensure the applicability of internal processes in day-to-day activities, including documentation management, process improvements, and help oversee Reg Ops emails
Horizon scanning: research and analyse emerging trends to proactively identify and mitigate risks
Quality assurance: ensure the accuracy of internal data compilations prior to inclusion in regulatory submissions
Continuously improve by learning about global regulatory requirements and keeping team documentation up to date
Facilitate the identification, investigation, and resolution of case-related issues identified through analysis of customer data and other internal information sources
Precision: pay attention to small details, ensuring accuracy in all tasks and minimising mistakes

Skills

Regulatory Compliance

Data Analysis

Reporting

Law Enforcement Response

Numbering Resources

Statistical Analysis

Bandwidth

Cloud-based voice and messaging services

About Bandwidth

Bandwidth provides voice, messaging, and emergency services through cloud-based solutions tailored for businesses, including enterprises, service providers, and application developers. Their services allow clients to integrate reliable communication capabilities into their applications and systems. Bandwidth's offerings include voice calling, text messaging, and emergency calling, all designed to ensure high reliability and scalability, which are essential for uninterrupted communication. The company generates revenue through subscription models, where clients pay a recurring fee, and usage-based models, where charges are based on the volume of calls or messages. Regular maintenance and updates are conducted to enhance service performance and reliability. Bandwidth's goal is to deliver dependable communication solutions that meet the evolving needs of businesses in a competitive telecommunications market.

Raleigh, North CarolinaHeadquarters

2005Year Founded

$19.9MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

100% Medical & Dental Coverage

401(k) & College Savings Plan

PTO with Email Embargo

Free Gym Membership

90 Minute Workout Lunches

Employee Development Opportunities

Risks

Emerging CPaaS providers offering lower-cost services threaten Bandwidth's market share.

Rapid AI advancements may outpace Bandwidth's current capabilities, risking competitive edge loss.

Potential regulatory changes in data privacy laws could increase Bandwidth's compliance costs.

Differentiation

Bandwidth offers a unique owner-operated network with global reach and regulatory expertise.

The company integrates AI-ready capabilities into its cloud communications platform, Maestro.

Bandwidth's focus on secure and compliant communication solutions sets it apart in the market.

Upsides

Growing demand for CPaaS solutions boosts Bandwidth's market potential and revenue growth.

AI-driven communication tools enhance customer experience and operational efficiency for Bandwidth.

5G network expansion globally enhances the quality and speed of Bandwidth's services.

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