Regional Leader, Professional Services - EMEA & APAC at Coupa Software

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Proven leader with experience in scaling global Professional Services teams
Demonstrated thought leadership in Solution Delivery and Customer Success strategies
Proven track record of successful execution in a dynamic, fast-paced environment
Willingness to travel regionally and globally

Responsibilities

Lead, inspire, mentor, and scale a geographically distributed team of consultants and leaders – ensuring consistent delivery of high-quality, value-added implementations, and driving customer outcomes
Foster collaboration, skill growth, leadership development, excellence, and customer-centricity while creating a culture of accountability, innovation, and continuous improvement
Serve as Delivery Executive Sponsor for strategic and enterprise customers and partner-led engagements across EMEA & APAC, ensuring delivery excellence, customer satisfaction, and measurable business outcomes while providing escalation leadership and building trusted advisor relationships with customer executives
Champion Coupa’s methodology, governance, and best practices across the region and ensure learnings and feedback loops through coordinated project 360 reviews
Contribute to P&L management for the EMEA & APAC Professional Services organization, contributing to revenue, margin, utilization, and backlog health, while balancing growth and delivery quality and forecast, manage and report on the solution architect team’s financial performance against regional targets
Drive effective staffing processes, advocate for strategic headcount growth, and optimize partner utilization across the regions
Work effectively in Coupa’s global model, partnering with global PS leadership, Pre-Sales, Product, Customer Success, and Partners to deliver consistent outcomes and contributing to global strategy, thought leadership, and transformation initiatives -- driving adoption of global services initiatives in the region, tailoring for EMEA & APAC market realities, as needed
Act as a trusted advisor to Coupa leadership, customers, and partners, bringing forward new ideas, market insights, and innovative approaches to services

Skills

Solution Architecture

Professional Services

Customer Success

Project Portfolio Management

Resource Planning

Partner Engagement

Sales Support

Team Leadership

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

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