Regional IoT Technical Lead at Astra

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

IoT, Smart BuildingsIndustries

Requirements

Bachelor’s degree in Engineering, Computer Science, or a related field
5+ years of experience in IoT systems, smart building technologies, or enterprise technical operations
Advanced knowledge of Azure IoT, telemetry systems, and remote diagnostics
Strong expertise in network infrastructure, including port/firewall configurations and connectivity protocols
Experience with ServiceNow, ICM, and enterprise support tools
Proven ability to create and manage technical documentation and knowledge bases
Strong communication skills with the ability to translate technical findings into actionable insights

Responsibilities

Own the technical performance and operational integrity of all IoT-based systems and devices within the assigned region
Provide expert-level diagnostics and support for Azure IoT services, telemetry platforms, and integrated applications
Maintain comprehensive knowledge of all deployed solutions, configurations, and dependencies within the region
Lead root cause analysis and present investigatory findings to the SDS Global Team and Regional Manager
Manage and resolve ServiceNow and ICM tickets; escalate unresolved issues to the Global Service Coordinator and Regional Manager
Maintain and troubleshoot network connectivity, including port configurations, firewall rules, and secure system integrations
Support lifecycle planning, preventative maintenance, and system refresh/decommission efforts in coordination with the Regional Manager
Create and maintain region-specific technical documentation, including SOPs, Knowledge Base articles, and system architecture diagrams
Ensure documentation reflects regional configurations, constraints, and Microsoft best practices
Contribute to global knowledge-sharing initiatives and support governance through accurate reporting and documentation
Coordinate with project teams to support seamless onboarding and decommissioning of IoT devices with minimal operational disruption
Ensure all technical operations comply with Microsoft Data Privacy and regional regulatory standards
Respond to dynamic operational needs and provide hands-on technical support as required

Skills

Key technologies and capabilities for this role

Azure IoTIoTNetwork InfrastructureServiceNowFirewall RulesPort ConfigurationsTelemetry PlatformsRoot Cause AnalysisSmart Building SolutionsMicrosoft Best Practices

Questions & Answers

Common questions about this position

What is the salary range for the Regional IoT Technical Lead position?

The salary range is $98,040.00 - $154,800.00 USD, which represents base pay only and does not include other forms of compensation.

Is this a remote position, or is there a specific location requirement?

This information is not specified in the job description.

What key skills and experience are required for this role?

Candidates need 5+ years in IoT systems or smart building technologies, advanced knowledge of Azure IoT and telemetry systems, strong expertise in network infrastructure including port/firewall configurations, and experience with ServiceNow and ICM.

What does the team structure look like for this position?

The role is part of the SDS Global Management Team, reports to the LMC Global Delivery and Service Manager, and involves collaboration with the Regional Manager and SDS Global Team.

What qualifications make a strong candidate for this Technical Lead role?

A Bachelor’s degree in Engineering, Computer Science, or related field, plus 5+ years of IoT experience, Azure IoT expertise, network skills, and strong communication abilities to translate technical findings into insights stand out.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees