Regional Clinical Service Manager, CAS- Baltimore/Harrisburg at Medtronic

Baltimore, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience
Up to 50% travel within dedicated territory

Responsibilities

Collaborate with key stakeholders to coordinate, develop, and execute clinical strategies to achieve short- and long-term business objectives within the region related to ablation solutions activities and programs
Drive execution of key CAS initiatives to achieve Group, OU, and Regional level goals
Maximize regional personnel performance by managing, developing, and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support, and technical expertise
Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value, and provide exceptional clinical guidance
Partner with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews highlighting the value of Medtronic ablation clinical support
Work with regional leadership to align resources based on business priorities and clinical support demands
Lead and drive changes focused on strengthening EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions, and customer engagement
Collaborate with sales team and key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives
Provide ongoing feedback and coaching to direct reports; conduct regular performance reviews and implement corrective actions
Lead regional Clinical Specialists to execute on key goals and objectives
Assist employees with goal setting, performance reviews, and individual development planning (IDPs)
Handle Clinical Specialist recruiting and hiring; maintain a strong, diverse bench of talent
Understand national, regional, and territory sales objectives; partner with account managers and CAS Regional Manager to achieve/exceed goals
Serve as Medtronic CAS representative to physicians and support staff regarding products, service, and support
Promote the safe and effective use of Medtronic CAS products and related procedures
Manage business discipline including sales support, MPX reports, credentialing, expense management, data privacy, and warranty credits
Ensure efficient, effective use of inventory, expenses, and assets
Represent Medtronic CAS during ablation procedures to provide clinical guidance, technical assistance, and customer engagement
Receive technical inquiries from customers and team; research and support resolution of questions or problems
Partner with education team to facilitate and lead training of new and tenured field personnel
Educate and train physicians, hospital personnel, and office staff on CAS products and procedures (e.g., one-on-one training, in-service programs, seminars, symposiums)
Support and provide training and resources for hospital staff to conduct their own training

Skills

Key technologies and capabilities for this role

Clinical Support LeadershipPeople ManagementPerformance ReviewsStakeholder CollaborationBusiness ReviewsEP AcumenAblation SolutionsResource OptimizationCustomer EngagementSales Team Partnership

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the travel requirement for this role?

This position will require up to 50% travel within the dedicated territory of Baltimore/Harrisburg.

What are the key responsibilities or skills needed for this role?

The role requires leading clinical support activities, managing and developing clinical support employees, partnering with sales teams, and handling business operations like sales support and expense management.

What does the company culture emphasize at Medtronic?

Medtronic emphasizes a culture of exploration, innovation, leading with purpose, and championing healthcare access and equity in a connected, compassionate world.

What makes a strong candidate for this position?

Strong candidates will have experience in clinical support leadership, people management including recruiting and performance reviews, sales support partnership, and knowledge of EP ablation solutions.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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